Tsars Casino - Three weeks fore a withdrawal

Dear @rebeckaarvidsson93,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear REBECKAARVIDSSON93,

We sincerely apologize for the inconvenience this has caused you. Please be assured that we are fully aware of the issue and are taking immediate steps to resolve it.

Our team is actively working to expedite the resolution of the delayed withdrawal. Additionally, we are taking appropriate measures with our payment provider to ensure that such issues do not occur in the future. Rest assured, we are holding them accountable for this disruption.

As a token of our appreciation for your patience and understanding, we have added compensation to your account.

We greatly appreciate your trust and loyalty to our services.

Warm regards,
Peter

I'd still haven't received my withdrawal

I'll just reach out to the customer service and got the same answer that they have sent out a speedy request to the payment provider, which they have done at least 10 times without any success.

Dear REBECKAARVIDSSON93,

We are sorry to hear that we did not meet your expectations.

While our transactions are typically rapid, we are currently experiencing some difficulties with our payment provider.
Please rest assured that your funds are safe and will not disappear under any circumstances.

We are hopeful for a quick resolution and are diligently reminding our payment provider daily to expedite the process. This is why our customer support team informed you that we are doing everything possible to speed up the withdrawal process.

Although these delays are beyond our direct control, we are committed to minimizing the wait time as much as possible.

We highly appreciate your patience!

Our team will stay in close contact with you until your withdrawal is successfully processed. If you have any questions or concerns, please do not hesitate to reach out to us via email or live chat.

Best regards,
Peter

Still no withdrawal, Now it's been over 3 weeks.

Dear REBECKAARVIDSSON93,

We sincerely apologize for the inconvenience this has caused. Waiting over three weeks is far from ideal, and we deeply regret the disruption.

Our team has been facing some unexpected challenges with our payment provider. We want to assure you that your funds are safe and will reach you soon. We are actively collaborating with the provider to expedite the process and are doing everything possible to resolve this issue quickly.

Your patience and understanding are greatly appreciated during this time. We will keep you updated and stay in close contact until your withdrawal is successfully completed.

Should you have any further questions or need assistance, please do not hesitate to reach out via email or live chat.

Thank you for your continued patience and trust.

Best regards,
Peter

The withdrawal went back to my account, I did a new withdrawal. Now I'm just waiting for it to be approved.

Dear REBECKAARVIDSSON93,

Thank you for reaching out regarding your recent withdrawal request. We are happy to inform you that our team has successfully approved your withdrawal and it should reach you within the next 1-3 business days.

We apologize for any inconvenience this delay may have caused, and we appreciate your patience and understanding in this matter. We strive to provide our customers with the best service possible, and we are constantly working to improve our processes to ensure timely and efficient transactions.

If you have any further questions or concerns, please do not hesitate to contact us via email or through our 24/7 live chat support. Our team is always available to assist you and provide any necessary clarification.

Thank you for choosing our casino, and we hope you have a great day!

Sincerely,
Peter