Queja #3 The Slotz Casino

Company holding back payment

Por OAKEY7

hace 9 meses

I would like to submit a complaint about this casino delaying payments despite advertising they process them within 24 hours.

It has now been 3 days since withdrawal request and nothing has been done on their side despite them advising you to process within 24 hours.

I have deposited numerous times (well over 1000 euro) which they took no problem but are now refusing to pay out my winnings of just 300 euro and 150 euro.

Zero information has been provided by support on what the delay is or any justification other than copying/pasting generic information from the T&Cs on your site. I have had to send around 6 chaser emails just to get generic responses.

I have requested details from the KYC team on what the delay is but again nothing has been provided.

All information requested by me has been provided and account verification has been completed.

This is purely a stalling tactic to process the withdrawal which is not acceptable from an online casino who I have deposited to in good faith.

I am sick of chasing them for a proper update and have advised casino via official complaint and told them I am contacting you.

Can you assist with them paying out.

Thanks

< first name removed >

Casino en conflicto The Slotz Casino

Motivo Pago retrasado

Cantidad €450

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

The Slotz Casino

• Representative

hace 8 meses

Dear AskGamblers and OAKEY7,

We appreciate the opportunity to respond to the player’s concerns.

We would like to inform you that all withdrawal requests undergo a standard review by our Risk and KYC teams before being released.

We assure you that the funds are safe and the payout will be finalized normally.

Best regards,
TheSlotz Team

AskGamblers

• Support Team

hace 8 meses

Dear The Slotz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de The Slotz Casino

Resueltas 12 / 12

Cantidad promedio $469

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

The Slotz Casino Quejas

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