Tangiers Casino - Will find any reason to not process withdrawal

An update on my original post is that Tangiers made an exception for me to be able to digitally sign and send in the credit card form they initially wanted me to sign by hand. While I’m happy with this decision they’ve made, I’m still very frustrated as it’s been more than 2 weeks now that I have been attempting to withdrawal my initial withdrawal of $4000. I now have 2 withdrawals pending, one for $4000 and one for $3800. The $4000 is the initial withdrawal I’ve been attempting to cash out and the $3800 is part of winnings I had from my initial deposit. You are only allowed to withdrawal $4000 MAX per week so this is why I have 2 separate withdrawals pending. Now that I’ve sent in the credit card form, I am hoping they have no reason to decline my withdrawal once again. Ive been informed by a chat representative that they do not require any more forms whatsoever and have everything they need to proceed. Now is the waiting period once again to see if they decline the cash out or accept it.

Hello,

We hope this message finds you well!

Kindly note that when your first withdrawal request was reviewed, it was declined because we were missing some documents required for withdrawal. As per our Banking Page, if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

When your second withdrawal request was reviewed, we had received the bank statement, however the voucher was not on file at that time. We have since received and accepted the voucher, and it is currently attached to your file.

We are glad to inform you that your first withdrawal request has been approved and it should reach you within 5-7 business days.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

I understand the fact that you guys didn’t have certain documents. What is frustrating is that every other online casino operates in the same manner in which when you send documents for verification, it is supposed to go to one email/department and once you are told you are verified, it usually means you’ve sent in everything they need and can continue using their site without any further hassles. You guys declined my first withdrawal due to not having sent documents to the accounting department even though I was never told to send the documents to accounting as well as the security department. Once I sent in the documents which were the cause of the withdrawal being declined, the 5 days past and then you guys decline it again asking for a form to filled out? My concern is why not ask your customer from the beginning to sign the credit card voucher form? Why stretch it over a 2/3 week period and make it so a customer becomes frustrated and upset? Anyways, I’m currently waiting for my withdrawal to get to my bank account and once it does along with the 2nd withdrawal of $3800 which for some reason you guys put back into my account after processing my $4000 withdrawal. You should have left the $3800 pending so that I don’t have to repeat the 5 day waiting process of it being in pending status. Once I receive both in my bank account I will declare this issue resolved and change my opinion on this casino. Thank you

Hello,

We hope this message finds you well!

We are looking forward to see this situation resolved, please let us know when the funds are reflected in your account.

Kind regards,
Tangiers Casino

Hello,

As an update I am still waiting on my withdrawal which has apparently been processed to reach my bank account. It has now been 24 days since my original withdrawal attempt. My 2nd withdrawal of $3800 is still awaiting review process and has not been processed yet. I will most definitely update this post as soon as my first withdrawal of $4000 reaches my account and then also after the 2nd withdrawal of $3800 reaches my account. Once these two steps are completed I will declare this issue resolved.

Thank you

Hello,

We hope this message finds you well!

Your pending withdrawal request is currently awaiting review by our Accounting department. The funds from the previous withdrawal request should be reflected in your account in the following days. Please let us know once the winnings reach your account.

Kind regards,
Tangiers Casino

Hello,

This is to update the current situation. So my pending withdrawal of $3800 has apparently been reviewed now and processed. I never received an email stating it’s been approved but someone in chat told me it was so I’m going to assume that’s why it’s not in my pending withdrawals anymore.

The $4000 withdrawal still hasn’t reached my bank account so I’m still patiently waiting for that to happen. This has now been 27 days since my first attempt of withdrawing the initial $4000 which could probably break the record for all time longest wait period for a withdrawal from an online casino so congratulations on achieving such a status!

I will keep you updated when it reaches my bank account. Once the $3800 reaches my bank account as well, I will declare this entire issue resolved.

Thanks

Dear @Aceking23,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

I am still waiting for the withdrawal to reach my account. That is my current update. Hopefully it’ll be coming this week since I’m assuming the holidays are the reasoning for the delay since banks were closed.

Will post an update as soon as I know what happens.

Thank you

Hello,

We hope this message finds you well!

We would kindly ask you to confirm when the funds are reflected in your account. For additional information about your withdrawal, you can always contact us at accounting [@] tangiers casino . com [typed together].

Kind regards,
Tangiers Casino

I finally received both withdrawals. It took 37 days for me to receive these. I still HIGHLY suggest anybody reading this to never play at this casino. They are unprofessional and quite frankly, I pray nobody ever hits a jackpot at this casino because you will never see that money.

I was not happy with the service this casino provides at all. Even if they offered me $500 for free to play with, I wouldn’t waste my time. Took way too long to receive my withdrawal. Shady stuff was done by the casino to stretch the wait time for withdrawals to be reviewed. They tried to use this tactic against me to get me to reverse withdrawals and play the money but too bad for them I’m smarter than that and never did once :) You’ve lost a good customer and one you may have made a lot of money from by using tactics to delay withdrawal processing. I play anywhere from 25K to 100k per month and I have to say, I’d be pretty upset loosing a customer like me. They made me send documents after waiting 5 days for a withdrawal to process even after I was told I sent all documents that were required. It took 37 days for me to receive my withdrawal. First time doing a withdrawal with you guys or not, 37 days is unacceptable. You guys need to switch up and start doing proper business if you want to take over the casino industry and become a standard. You are most definitely not as big as William Hill Casino and they are able to process withdrawals within 24 hours. But no, Tangiers has to take 5 days just to review a withdrawal.

I am also requesting to have my account closed and self excluded to make sure I never do business with you again. Please close and self exclude account effective immediately. I already sent an email to management concerning the closure.

Thanks for the free $4800 profit I made that you’ll never get back from me since I won’t be returning and for making me wait 37 days for it and putting me through hell during the entire process. Congratulations on being the worst casino ever made!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.