Queja #125
Tangiers Casino
Will find any reason to not process withdrawal
hace 5 años
I found out about tangiers casino through a google search. When I came across the website I was stunned by how great it was put together and the games that are offered. I spoke to a customer service representative over chat and was told they were offering a 100% cash back option to all new players. Meaning, if you deposit for example, $5000, lose it all, they will give you a cash back for the entire amount and you can do whatever you do chose to do with it. This of course stunned me and I was lured into the offer instantly. First, before playing I wanted to ensure my account was fully verified and I had sent in all the requested documents or documents they would eventually require. I consider myself a massive player as I usually deposit $25,000 minimum at any casino I play at, so I like to make sure I verify myself before ever playing and I will almost always start small at a new casino just to test the waters. I sent in everything they asked for and I was informed my account is verified and I will be able to withdrawal at any time with no issues. I went ahead and deposited money. To my surprise, I actually ended up winning. I won about $4000 Canadian. Not a huge win but enough for me to want to test out their withdrawal system and make sure it’s done professionally and properly before I make another deposit and start playing bigger amounts. I decided it’s time to cash out. I cashed out $4000 and waited the entire 5 day period they take to “review” your request. On the 5th day my withdrawal request was declined. I was so upset and so I went in chat to find out what happened. Turns out the accounting department did not have certain documents they required. The person on chat informed me that accounting requires a bank statement and photo ID. I got upset because I told him I had already sent those documents and my account was verified. He then told me that I sent it to another department but now accounting needs it. Okay, so no problem. I find it extremely unprofessional that they don’t just tell you from the jump to also send the documents to accounting. No, instead they’ll tell you that you sent it to the right department and your account is fully verified just to get you to deposit and play. Anyways, I go ahead and I send the requested documents to accounting. Now I wait the entire 5 days once again. The 5th day comes around once again and my withdrawal is declined, again! This time I was extremely mad. I went into chat and wanted to know what the heck is happening. I was now told that accounting needs a document filled out BY HAND and sent into accounting. This document is to verify my MasterCard and prove that it is mine and nobody else’s. The issue is that they want me to write it by hand. I cannot do it electronically and I do not own a printer. This makes absolutely no sense that I am not able to sign the form digitally. Everything is being done digitally these days due to Covid. I recently bought a house and everything was signed digitally. This is just another way to make it very difficult for you to get your money out of this casino. So, due to Covid-19 everywhere that has a printer is closed. Now I’m in a situation where I can’t even send the document they’ve requested. Bottom line, this casino is a scam. They are finding and abusing any reason possible to avoid cashing me out. I want a solution immediately and it’s impossible to get one because they are so unprofessional. Accounting doesn’t even email you when they decline your withdrawal. They expect you to just go onto chat and find out the reasoning yourself. Worst casino experience of my life and I highly suggest NEVER deposit here. Thankfully I have a massive following online and I plan to spread the word about this mess if the problem I’m having isn’t resolved.
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