Syndicate Casino - Delaying Payment and removing skrill

Dear Syndicate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear All,

We confirm that this issue is in process. RIVERS90 provided us screenshots with all available payment methods listed. Now we are waiting for further comments from the payment provider, as they stated the issue was on their side.

Thank you for your patience in advance!

That is not the entire truth of the situation. I have sent the screen grab twice over the last week as I was asked to and on both occassions you have failed to help me and sort the issue. I have had about 5 different agents messge the same copy and paste enails that actually do nothing to help.

I have tried to withdraw to a verified card and that has been declined twice.

I have tried to with draw to skrill which was cancelled and then the option vanished.

You claim that you have been trying to find out the amswer for over 10 days at this point.

See screen grab from Bella who was meant to be getting to the bottom of this and just didn't bother. I was then asked for the same screen grab again days later and now back to being ignored.

I find it appauling that a company would have no control over their own payment system and worse, when there is an issue they seem to have no ability or interest in actually solving the issue with the payment provider.

There has been no communication to update me on how I meant to withdraw my funds.

It seems like it it being used as a delay tactic by the Casino.

Hello RIVERS90,

We apologize that this issue takes a long time to be resolved. Without comments from the internal payment provider, there is no information that we can provide you, that's why we keep asking you to wait. We are highly interested in resolving the issue with the payment provider, but we cannot directly influence their internal processes. If you want your account to be temporarily suspended until the issue will be resolved you can ask our support managers via chat to activate this feature for you. With active suspension, you'll have access to your account but the game on real money will be disabled.
Today we received an answer from the provider regarding Skrill payment method. The method is available on the site and the payment provider supposed that the issue could be on your side.
Please follow these steps to make Skrill available:

1) Clean cache and cookie of their browser or use another device.
2) Verify that browser version is up to date.

If the issue remains, we ask you to send us screenshot of console in your browser.
How to make it:

1) In the tab with withdrawal options open the console Ctrl+Shift+J
2) Go to the Network tab
3) On the line, where there is a filter field, select Fetch/XHR
4) On the left side, look for a line with the name of the casino and the word method (look for the word withdrawal)
5) Click on the line, and in the window on the right, select Preview
6) Make a screenshot and send it to us via email suppor­t@s­ynd­ica­te.c­asino or in a live chat

We understand that these actions cost a lot of effort but we really want to enable Skrill for your current and future withdrawals.
Also, we asked the payment provider for a reason why all 3 transactions to your credit card are failed, although we confirmed them from our side.

I have resolved the issue by depositing with skril as that was still there and then it has returned to my withdrawal options. This has meant having to deposit with you again which I am not happy about.

Clearing cashe and history did not help and was a ridiculous suggestion. Skrill and payment systems work on many browsers and this was clearly an error on your part not mine or a browsers.

Please see the attachments where it shows I have had to deposit gain to get this active on my account - something that you could have done manually.

Process my withdrawal as I want nothing to do with you and your uselessness at this point.

Dear Syndicate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear All,

We confirm that the withdrawal of the RIVERS90's funds was successfully confirmed on our part and processed by the provider. From our side, the withdrawal of funds in the amount of 155 euros has a successful status. We thank you for your cooperation and patience and we are very glad that the withdrawal of funds was on the Skrill payment details as originally planned.
For the inconvenience with the deposit wager, we have prepared a gift for RIVERS90, the support service will contact him soon.

Dear @Rivers90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.