Split Aces Casino - Withdrawal refused and account blocked

Dear RAYANNE

Thank you for bringing this matter to our attention.

We apologise for the delays.

Please be advised that your winnings were voided due to irregular play. According to the terms and conditions of the casino:
16.3. "Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
https:­//w­ww.s­pl­ita­ces­cas­ino.co­m/g­ene­ral­-te­rms­-co­ndi­tio­ns/­?la­ng=en
Your non-lost deposit was refunded under the terms.

We can confirm that your account was closed due to a recent Self-exclusion request on another casino under the group. The Compliance Team have sent you an email regarding this matter.

Kind regards

SplitAces Casino

Dear Split Aces Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the matter along with evidence/s where it is clearly visible that the player placed higher bets then allowed. Please make sure to quote the terms which have been breached.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or send to the third party. Please send required evidences directly to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Thank you for your cooperation

Dear AskGamblers

We have provided the full explanation and evidence to suppor­­­t­@­a­­s­­kg­­­am­b­­­le­­r­s.com.

Thank you.

Regards

SplitAces Casino

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Split Aces Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.