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Split Aces Casino - Verification Issue, Delayed €8,000 payment

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Información sobre las quejas

Casino en conflicto

Split Aces Casino

Cantidad

€ 8000

Joshared Países Bajos
hace 5 años

I am playing for a long time at this casino, but never take a whitdrawl. So last week it was my first big winning € 8000,-. I whitdrawl the money but now after a yoer they said, first verification please. I sent directly a proof of adress, ID, Bank statement and they dont response anymore. I invest over the year more then 6000 euro and everytime they take directly my money. But now i hear nothing anymore, i am afraid they dont give my money. I have printscreens of the conversations with the customer support that they received all the documents. But more they cant do for me they said.

AskGamblers
hace 5 años

This complaint has been reopened as per Split Aces Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

hace 5 años

Dear JOSHARED

Thank you for bringing this matter to our attention.

We can confirm that you had requested a withdrawal on your account on the 4th of September 2019. On the same day, the Verification Team had sent you an email requesting to provide documents.

On the 6th of September 2019, the Verification Team informed you that the documents you have provided were accepted, except for the missing Bank Statement.

We see that you have had cancelled your withdrawals and played and currently has no pending withdrawals.

If you require further assistance, please visit our Live Chat.

Kind regards

SplitAces Casino

AskGamblers
hace 5 años

Dear @Joshared,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

Split Aces Casino Quejas

  • 31 de 33 Resuelta
  • 1 día Promedio de respuestas
  • 6 días Duración media de la queja
  • 1,272 USD Importe medio

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