Split Aces Casino - Still no sign from my $250 payment despite confirmation emails

Dear RolfWW , thank you for bringing this matter to our attention.

We will investigate and respond.

Kind regards
SplitAces Casino

I would be very happy if the matter clarifies and I receive my desired and confirmed by you payout.

Short interim report, casino has reported yesterday afternoon by mail.
My payout should not be transferred as desired to my Visa credit card but to a bank account. The casino would like to have the following documents: Account statement with my address data and the complete bank account with Iban, Swift, name of the bank and their seat. All documents I sent yesterday directly by mail. Unfortunately have not received a reply but have a good feeling. Give info how it goes on.

Thank you. Please update the forum when you have more information.

Many thanks

Split Aces Casino

On Saturday contacted the VIP supervisor Tina, she told me that the easiest way would be to set up a Skrill account then the payment would be instructed at short notice. As soon as I notice the receipt of money I give info here.

Dear RUDIWW,



There seemed to be an issue on your side in receiving the withdrawal and despite this we have still managed to find a way to process this.

We have called to confirm that the payment has gone through, however we could not reach you.



Thanks for your patience.



Split Aces Casino

Yesterday I received an email confirming payment to my Neteller account. Have the employee Nina from the casino on the phone very friendly and helpful. As soon as the receipt of the payment is recognizable I will contact you again.

This morning I received a new email from a very friendly VIP supervisor. She confirmed the transfer again. As soon as I notice the receipt of money I give info.

Please be advised that the finance team has contacted you, Please respond.

Split Aces Casino

So somehow the thing is not fun anymore, opened a Skrill account at the request of the casino, then came the confirmation of the payout via casinomail and then again the reference it did not work. Then a very friendly employee contacted me over the phone and after some requests I also opened a Neteller account because that would work 100% according to the statement of the employee. Yesterday even received a mail from the employee by telling me that it finally works, the transfer would have been carried out. With today's mail I get again the hint that it did not work. You need new data from another account, I have sent you my main account data with all the necessary information such as Iban, Swift, etc and a bank statement attached to the address and all other relevant data. So the wait goes on unfortunately, hope that the thing is done sometime.

Dear @RudiWW,

AskGamblers Complaints Team have been informed by Split Aces Casino management that your payment was already processed. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thank you for your cooperation.

I received the payment today, so everything is fine.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.