Beschwerde #28 Split Aces Spielothek

Split Aces Casino - Still no sign from my $250 payment despite confirmation emails

Von RudiWW

vor 7 Jahren

After my requested payment of 250 euros, I have sent all the necessary documents to the casino. On September 16, the payout was confirmed in writing. After a few days later I still could not find any receipt of the payment I tried to get information about the live chat why the confirmed payout is not yet credited. Then I shared the live chat with it would be needed more documents the documents I had already sent by mail but ok I have then done the procedure again, now I was confirmed that the payment would soon arrive at my place. Instead of the desired payout, I received on 26 September again a mail in which was confirmed that the payment is processed and the money is dependent. Oddly enough, instead of receiving the payout on October 3, I received a renewed confirmation of my payout. All three confirmations involved the required payout of $ 250 and every email confirmed that my money was on the way. My emails to the support are currently no longer answered.

Unseriöses Casino Split Aces Spielothek

Grund Verzögerte Auszahlung

Betrag $250

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

RudiWW

• Deutschland

vor 7 Jahren

I received the payment today, so everything is fine.

AskGamblers

• Support Team

vor 7 Jahren

Dear @RudiWW,

AskGamblers Complaints Team have been informed by Split Aces Casino management that your payment was already processed. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thank you for your cooperation.

RudiWW

• Deutschland

vor 7 Jahren

So somehow the thing is not fun anymore, opened a Skrill account at the request of the casino, then came the confirmation of the payout via casinomail and then again the reference it did not work. Then a very friendly employee contacted me over the phone and after some requests I also opened a Neteller account because that would work 100% according to the statement of the employee. Yesterday even received a mail from the employee by telling me that it finally works, the transfer would have been carried out. With today's mail I get again the hint that it did not work. You need new data from another account, I have sent you my main account data with all the necessary information such as Iban, Swift, etc and a bank statement attached to the address and all other relevant data. So the wait goes on unfortunately, hope that the thing is done sometime.

Split Aces Spielothek Beschwerde-Statistik

Gelöst 31 / 33

Durchschn. Betrag $1,272

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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