Split Aces Casino - Refusal to process withdrawal due

I have since supplied all documentation, again, following their strict criteria of how to supply the documents, but have once again had a response to notify me that none of my documents have been accepted.
All documents are clear, and all documents prove what they are intended to prove and as per the details they hold on file.

As an international casino, I can only assume that they either don't understand the format of documents and payment cards supplied within the UK, or have no intention of allowing withdrawals regardless of what information is provided to them.

Dear BRADJPARKER

Thank you for your patience.

We appreciate you bringing this matter to our attention.

We have investigated your concerns and we see that there was an issue with the verification of your account.

We can confirm that there are several missing documents and therefore, the Verification Team are unable to finalised the verification process. We have sent you directly via email the list of the missing documents.

We await your response.

Kind regards

SPLIT ACES CASINO

As you are fully aware, I have supplied you with these documents on multiple occasions.
Have you not read my initial complaint?

You are deliberately stalling and refusing to pay out even though the documents supplied are clear and concise.

Perhaps I could provide my documents to askgamblers for them to verify?

Dear BRADJPARKER

We have examined your account including all emails.

Please be advised that the following documents are still missing:

* Credit Card ending in 2533
* Credit Card ending 0630
* Credit Card ending 8001 - We understand that this credit card is no longer in your possession. To confirm ownership, kindly provide a copy of the Credit Card Statement.
*Bank Statement 826962 with full IBAN

Please be advised that the information that we are requesting are stated on the Terms and Conditions of the Casino as well as the Withdrawal Policy.

If you have further question, please do not hesitate to reply to our email or visit the casino Live Chat.

Kind regards

SPLIT ACES CASINO

* Credit Card ending in 2533
already supplied on multiple occasions

* Credit Card ending 0630
already supplied on multiple occasions

* Credit Card ending 8001 - We understand that this credit card is no longer in your possession. To confirm ownership, kindly provide a copy of the Credit Card Statement.
already supplied on multiple occasions

*Bank Statement 826962 with full IBAN
Bank statement has been supplied, however as advised previously, the IBAN code code is not displayed on statements from Halifax UK online bank accounts. I can't change this, this is the same for all banking customers.

Hi Splitaces,

You've just added some bonus funds into my account. Thanks for this, however with all due respect I'd like my withdrawal please.

Kind regards

Dear BRADJPARKER

Please be advised that the Verification Team is still awaiting you to provide the missing documents.

Kind regards

SPLIT ACES CASINO

I've already supplied this information.

Kind regards

Dear BRADJPARKER

We have re-examined your account and emails and we can confirm that the following documents are still missing:

- Credit Card ending in 2533
- Credit Card ending 0630
- Credit Card ending 8001
- Bank Statement 826962 with full IBAN

We see that you have provided what seems to be CC_0630, however, the Verification Team cannot validate the document as copy provided is not clear and BIN number is not visible.

Please be advised that you have provided documents for CC_2517, however, this card was not used to deposit at the casino.

You have made 3 deposits using 3 different cards at the casino and unfortunately, the finance team is unable to pay your winnings to any of these cards as proof of ownership of financial accounts cannot be verified. Further, in order to pay your winnings through wire transfer, we required a Bank Statement showing the full IBAN.

The Oversight Team have sent you an email requesting the missing documents to be sent to them directly so that we can get them approved straight away and we can get your payments processed immediately.

Kind regards


SPLIT ACES CASINO

already supplied on multiple occasions. Will resupply later today.

* Credit Card ending 0630
already supplied on multiple occasions, as clear as I can get on my camera phone.

If I let you keep the £150 that you owe me, cause it is clearly more important to you than it is to me, then I want this case logged as unresolved.

The reviews I will leave will potentially lose you more than this amount through lost custom, so think carefully before trying to claim that my documents are not adequate again.

Dear BRADJPARKER

Please be advised that the withdrawal request was approved and payment was made by the finance team.

Kindly let us know if you received the funds.

Regards

SPLIT ACES CASINO

Dear @bradjparker,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Payment has been received. Please mark dispute as resolved.

I shall leave a review shortly

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.