Beschwerde #59
Split Aces Spielothek
Split Aces Casino - Refusal to process withdrawal due
vor 6 Jahren
Having used Split Aces Casino periodically over the past 6 months or so, I accumulated enough to want to make a withdrawal of funds. After requesting my withdrawal, I was asked for a number of documents and scan of my card which I provided promptly. I then received a further email the following day stating that some of my documents weren't acceptable and would need to be re-supplied. The main issue with my bank statement was that it doesn't display a swift/IBAN code, although it does clearly show my name, address, sort code and account number which match the scan of my debit card. I explained that my bank statements do not display a swift/IBAN code and re-supplied new scans/photos of my documents once again.
The following day I received a phone call to say that I would have to complete a phone verification. I got some way through the verification call before the line went dead. I returned the call (a London number) and got the direct line of someone completely different and from a completely unrelated company, nothing to do with online casinos. I emailed the verification team once again and was told I would have to request the verification phone call by requesting this on their online chat.
I received the call shortly after, and completed my phone verification, was told my withdrawal could now be processed. However, I have now received another email stating that my documents are once again not adequate, and would need re-supplying, even the documents that were initially accepted!
I strongly believe that this is deliberate ploy to avoid paying out. As for the phone number that they called me from being from another non-related business, I suspect they are using a method known as 'spoofing', more commonly used by overseas telemarketing companies.
The amount of money that I am attempting to withdraw is £150. Not a huge amount of cash, however it is the principle of it, and if they're doing this to me they are likely to be doing this to other customers who are owed significantly more money.
The following day I received a phone call to say that I would have to complete a phone verification. I got some way through the verification call before the line went dead. I returned the call (a London number) and got the direct line of someone completely different and from a completely unrelated company, nothing to do with online casinos. I emailed the verification team once again and was told I would have to request the verification phone call by requesting this on their online chat.
I received the call shortly after, and completed my phone verification, was told my withdrawal could now be processed. However, I have now received another email stating that my documents are once again not adequate, and would need re-supplying, even the documents that were initially accepted!
I strongly believe that this is deliberate ploy to avoid paying out. As for the phone number that they called me from being from another non-related business, I suspect they are using a method known as 'spoofing', more commonly used by overseas telemarketing companies.
The amount of money that I am attempting to withdraw is £150. Not a huge amount of cash, however it is the principle of it, and if they're doing this to me they are likely to be doing this to other customers who are owed significantly more money.
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