Royal Vegas Casino - Casino refuse to pay 3900 euro

I'm writing to seek assistance regarding an issue I encountered with Royal Vegas Online Casino. Recently, I received a notification that my account (username: Foxylady7171) has been closed indefinitely, and any funds remaining in the account have been confiscated without the possibility of refunds.

I was both surprised and disappointed by this action. I have deposited €25,000 into my account and only managed to withdraw €3,900, which has not been paid out to me.

As a resident of the European Union, I am aware of the protections provided under EU consumer protection laws, which ensure fairness and transparency in commercial transactions, including online gambling services.

Given these circumstances, I respectfully request that Royal Vegas Casino comply with these consumer protection laws and facilitate the return of any deposits I have made to my account. I believe that as a consumer, I am entitled to a fair resolution under these regulations.

I would appreciate guidance on how to proceed with reclaiming my deposits, as mandated by EU consumer protection laws. Additionally, I seek clarification on the specific grounds for my account closure and the confiscation of funds, as outlined in section 10.17 of the casino’s terms and conditions.

I trust that Royal Vegas Casino values its commitment to responsible gaming and upholding legal and regulatory standards. Therefore, I expect a prompt and transparent response to my request.

Thank you for your attention to this matter.