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Royal Vegas Casino - Casino refuse to pay 3900 euro

SIN RESOLVER

Información sobre las quejas

Casino en conflicto

Royal Vegas Casino

Cantidad

€ 3900

Publicado el 30 de mayo de 2024

I'm writing to seek assistance regarding an issue I encountered with Royal Vegas Online Casino. Recently, I received a notification that my account (username: Foxylady7171) has been closed indefinitely, and any funds remaining in the account have been confiscated without the possibility of refunds.

I was both surprised and disappointed by this action. I have deposited €25,000 into my account and only managed to withdraw €3,900, which has not been paid out to me.

As a resident of the European Union, I am aware of the protections provided under EU consumer protection laws, which ensure fairness and transparency in commercial transactions, including online gambling services.

Given these circumstances, I respectfully request that Royal Vegas Casino comply with these consumer protection laws and facilitate the return of any deposits I have made to my account. I believe that as a consumer, I am entitled to a fair resolution under these regulations.

I would appreciate guidance on how to proceed with reclaiming my deposits, as mandated by EU consumer protection laws. Additionally, I seek clarification on the specific grounds for my account closure and the confiscation of funds, as outlined in section 10.17 of the casino’s terms and conditions.

I trust that Royal Vegas Casino values its commitment to responsible gaming and upholding legal and regulatory standards. Therefore, I expect a prompt and transparent response to my request.

Thank you for your attention to this matter.

AskGamblers
Publicado el 3 de junio de 2024

Dear Royal Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 3 de junio de 2024

They are not responding :((

Royal Vegas Casino Quejas

  • 69 de 107 Resuelta
  • 2 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,739 USD Importe medio

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