PokerStars Casino - Withdrawal set on pending for weeks

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hi BOLPLECOW96,

Thanks for reaching out and our sincere apologies for the delay in our reply.

After reviewing your account, we see that your withdrawal of £689.15 was processed on 12-12-2019, once your verification was concluded. You should have received the funds within 10 working days.

Our apologies for the inconvenience.

If you have any other questions, you can contact us via the Help button on the website.

For now, we wish you the best of luck at the tables.


Kind regards

PokerStars Support

Dear @BolPlecow96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.