PokerStars Casino - Spin&Go 100 leaderboard bonus not rewarded

Hi WUNDERTESTER,

Thanks for reaching out and our apologies that it is taking a long time to resolve.

Both your chats about this subject were forwarded to the relevant team, they will review this for you in the shortest time possible and reply to you, via email.

For your information, there is a technical issue with the Leaderboard, which our team is aware of and they are busy, working on a fix. However, rest assured, the Spin & Go tournaments are still being tracked correctly.

We're very sorry for the inconvenience and hope this will be resolved soon.

Kind regards

PokerStars Support

Hi,

can you please be a bit more specific on "they will review this for you in the shortest time possible and reply to you, via email." ? This is the statement now for 9 days (and 24h+ on this page) and i don't see any progress on this matter.

Kind Regards
Wundertester

Dear PokerStars Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi WUNDERTESTER,

Thank you for your reply.

We understand your frustration at the time this is taking to be resolved.

After contacting the relevant team, they expect you should receive a reply, by early next week.

For now, we wish you a nice Sunday.

Kind regards
PokerStars Support

Hi everyone,

case is resolved as Pokerstars was able to resolve the technical issue with the leaderboard and thus credited me the reward.

Thank you askgamblers.com for the great support.

Kind Regards
Wundertester

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.