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PokerStars Casino - Spin&Go 100 leaderboard bonus not rewarded

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Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Bonus non assegnato
pubblicato il 15 dicembre 2020

Hello,

I scored 215 points on the Spin and Go 100 leaderboard on Monday, 7th December. I can't remember any occassion where this score was not good enough for a Top 10 place (that means 200+ USD reward, even Top20 would be good enough for 100+ USD reward tough).

I contacted pokerstars because of the missing bonus but they told me the leaderboard data for this day can't be displayed and they are working on it.

It's been 7 days now and I'm still told they are working with high priority on it and that i will receive an email but no timeline is given. I wonder if it can really take more than 1 week to find the missing leaderboard data?

In case 215 points were not enough for a reward, which i hardly doubt + i was still on #6 shortly before the day ended (unforunately no screenshot taken), i would like to receive the leaderboard data and/or my potential reward.

Thanks.

Kind Regards

Wundertester

pubblicato il 15 dicembre 2020

Hi WUNDERTESTER,

Thanks for reaching out and our apologies that it is taking a long time to resolve.

Both your chats about this subject were forwarded to the relevant team, they will review this for you in the shortest time possible and reply to you, via email.

For your information, there is a technical issue with the Leaderboard, which our team is aware of and they are busy, working on a fix. However, rest assured, the Spin & Go tournaments are still being tracked correctly.

We're very sorry for the inconvenience and hope this will be resolved soon.

Kind regards

PokerStars Support

pubblicato il 16 dicembre 2020

Hi,

can you please be a bit more specific on "they will review this for you in the shortest time possible and reply to you, via email." ? This is the statement now for 9 days (and 24h+ on this page) and i don't see any progress on this matter.

Kind Regards
Wundertester

AskGamblers
pubblicato il 19 dicembre 2020

Dear PokerStars Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

pubblicato il 20 dicembre 2020

Hi WUNDERTESTER,

Thank you for your reply.

We understand your frustration at the time this is taking to be resolved.

After contacting the relevant team, they expect you should receive a reply, by early next week.

For now, we wish you a nice Sunday.

Kind regards
PokerStars Support

pubblicato il 21 dicembre 2020

Hi everyone,

case is resolved as Pokerstars was able to resolve the technical issue with the leaderboard and thus credited me the reward.

Thank you askgamblers.com for the great support.

Kind Regards
Wundertester

AskGamblers
pubblicato il 21 dicembre 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PokerStars Casino Reclami

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  • 2 giorni risposta media
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