PokerStars Casino - No verification, no answers

Dear @kouti1990,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

still no answer in the verify i made a withdraw request yesterady and still pending cause the verify isnt complete.in the mails they ssay that they verify me in 72 hours.my id in pokerstars is marina199541 and still no reply

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello KOUTI1990,

Thanks for reaching out and we are sorry to hear about the delays in your account verification.

After reviewing your account, we see that we received several documents from you (copy of ID and document as proof of address) however, we are still waiting to receive a digital photo of you holding your ID document (in your hands, close to your face). Make sure that this photo shows your date of birth and the date of issue and expiry.

Once that has been received, processed and accepted, we can reinstate your account. The funds in your account are $0.20.

We look forward to receiving your document, so we can assist you further.

For now, we wish you a Merry Christmas.

Kind regards
PokerStars Support

Dear @kouti1990,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.