PokerStars Casino - Casino account restricted

Dear @sashagrinder,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi Sashagrinder,

Thanks for reaching out and we're sorry to hear this issue is taking a long time.

After reviewing your account and previous correspondence, we see that your documents were received, processed and accepted on 28-01-2021. We also see that you were asked to explain your relationship with account 'mixakapa888', on 17-02-2021. But we have not yet received a reply for this question.

As soon as we do, we can proceed with the review of your account, so we look forward to receiving it.

Kind regards
PokerStars Casino.

Did not receive any additional email about relationship with account 'mixakapa888'.

However, she is my girlfriend living with me.

Hi Sashagrinder,

Thanks for your reply.

We've contacted the relevant team and can now confirm that your account has been fully reinstated, you can now login, play and make transaction actions again.

Thanks for your patience and we wish you the best of luck at the tables.

Kind regards
PokerStars Casino

Dear @sashagrinder,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Account is unfrozen. Thanks a lot The AskGamblers Complaint Team for help and Pokerstars for support.

Complaint is resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.