So i played with this pokerstars account for a while. I deposit a lot (thousands of euros) and never had winnings and requested an withdrawal. The account was made a couple of years ago then i deposit with my bank account at that time. But nowadays its an old bank account number wich doesnt work anymore and i send multiple times an email to pokerstars for changing my bank account number with no response.
So now i deposited with paysafecard and moneybetter.
My account was years ago verified and 3 months ago they ask me to do it again. I send them my passport and bank statement per email. Never got an reaction. Then 2 months ago there was an challenge to earn 100 dollars if you verified, so again (cause of no reaction) i send my verification. After a couple of days i completed my challenge and revieved 100 bucks. So again my verification is succesfull i thought.
Now after a lot of money spend on PokerStars i finally won 3000 dollars. (Much more spend than won!) I wanted to withdrawel 2797 dollars to my muchbetter account, because theres still my old bank account number in my account!
After a couple of days i again revieved an email that they need verification and that the withdrawal is on hold. I already completed verification but again i upload my document on the app and also send them another email with my documents.
So i never get any reaction back from pokerstars! I uploaded 5 times all the requested documents and still didnt get my withdrawal.
Please help me askgamblers to get my withdrawal money. It isnt fair that i can deposit so much money on PokerStars but if i win a little bit of money back they dont pay me!
I hope in this way to get finally a reaction of pokerstars wich i never got. And i hope that we soon can fix this problem and get my money.
Greetings, dennis
