PokerStars Casino - Account selected for 'routine security review' followed by zero communication

Dear PokerStars casino,

Whilst I understand you must be under a great deal of stress with covid-19 reducing your operating capacity in the CS department but the fact that I can have my account locked with the message that my account is having a routine security review but provide no reason as to why? And not replying to any of my emails.

The wording of the pop up also states that these reviews usually take a matter of minutes, yet with zero communication from yourselves except an email that gave links to responsible gambling pages and that my deposit limit had been adjusted to $200/month which by the way was not enforced I had to adjust that myself.

The account has a significant amount of money in it and after doing a bit of research of people suffering the same problem I have discovered that some people have been waiting extraordinary lengths of time just to get a response of which I feel is unacceptable for a platform that is holding such vast amounts of peoples money. Imagine if you couldn't access your money at the bank and they would not respond to you? How would you feel?

I have had this pop up before about 1+year ago when I was asked to provide my documents of which I have provided and was accepted, On that occasion it was dealt with incredibly promptly compared to various other platforms.

Now I do understand that a platform of PokerStars size must have rigorous security measures in place and I fully accept that at any given time any player may be subject to them, but what I am struggling to understand is how there has been zero communication as to what is actually happening or why it may be taking an extended period of time.

I am almost at 72hours with zero communication on why my account is having a security review, not even a courtesy email of a generic type detailing what they are doing.

PokerStars, honestly you are the best platform for actually playing but I feel you are letting me down here. Please help.