Nummus Casino - Delayed Payment Nummus Casino

Dear Nummus Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Papus,

Thank you for playing with us, and we sincerely apologize for the inconvenience caused by your recent experience.

We have thoroughly reviewed your case. According to our records, we requested your KYC documents on January 15th, but unfortunately, we didn’t receive them at that time, which led to the rejection of your initial withdrawal. After that, you continued playing and made additional winnings before submitting another withdrawal request.

Instead of rejecting your withdrawal, we decided to request your KYC documents again to complete the verification process. Normally, withdrawals are rejected if the requested KYC documents are not provided. However, as it was your first withdrawal, and because we value you as a player, we made an exception and kept your withdrawal request active while waiting for your documents.

Since your documents were submitted later than requested, this caused a delay in processing your withdrawal. Our withdrawal requests are processed daily, but unfortunately, yours got stuck in the queue due to the earlier verification delay.

We are happy to inform you that your withdrawal will be processed this week. We sincerely apologize for the inconvenience and hope this resolution meets your expectations.

We appreciate your patience and understanding and hope you continue to enjoy our services. We would love the opportunity to earn your satisfaction—and perhaps even a positive review in the future!

Best regards,

Dear Papuas,

We are happy to inform you that your withdrawal has been processed as promised.

Once again, we sincerely apologize for the inconvenience you experienced. We truly hope you’ll continue playing with us, giving us the opportunity to earn your trust and satisfaction—and perhaps even a positive review in the future.

Thank you for your patience and understanding.

Best regards,

Dear @Papuas,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.