I am having an issue with Nordis Casino.
I made a deposit of 68€ with a bonus of 350% on top.
Max cashout in this promotion is 20x of my deposit.
After wager was done and my funds of 1284,73€ were displayed as withdrawable, I was wondering why there was no withdrawal button at all. I thought this is due to missing kyc.
So I followed their instructions and e-mailed them the documents as instructed in this FAQ page https://online.nordiscasino.com/de/deposit-withdraw-faq/
I told them those were my documents for kyc and that I would like to withdraw.
The answer I received a few days later was "I cant see any withdrawal".
So me wondering how to request a withdrawal, found out that the entire withdrawal section is only existing in desktop version.
I managed to request 3 withdrawals on July 20th. I received a brief email few days later that my withdrawal is being checked. But no action was taken from Nordis ever since.
They don't answer any e-mails and their live chat only worked exactly once. The first time I used it, I was connected to a real agent, who kicked me out of the chat as soon I was asking for guidance regarding withdrawals. From that moment on, I only received an outdated auto reply from the chatbot, who no longer understands any commands.