Queja #13 Melbet Casino

Delayed withdrawal after stating 24h

Por KiearaA

hace 2 años

I placed a withdrawal on the 31st of January 23:29 it’s now almost a week later and all I'm receiving is terrible customer support telling me the same thing over and over.

I used the same method to withdraw as I used to deposit which is Skrill, I have also withdrawn from this casino before and it was in almost instantly.

They keep saying they waiting for response from my payment provider as they have processed it on their side already.

The problem couldn’t possibly be with my pay provider as I have been using it to deposit and withdraw on other sites.

Their lack of DECENT communication makes me not want to spend a cent there again.

It’s a $130 I withdraw, well in this case attempted to.

Casino en conflicto Melbet Casino

Motivo Problemas de verificación

Cantidad $130

Discusión

AskGamblers

• Support Team

hace 1 año

Dear @KiearaA,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

hace 1 año

Dear @KiearaA and @AskGamblers,

First and foremost, we would like to extend our sincere apologies to @KiearaA for the inconvenience experienced during the withdrawal process.

After thoroughly reviewing the case, we would like to clarify that the issue occurred on January 31, 2024, due to a technical problem on the payment provider’s side. As a result, the full amount was successfully returned to the user’s account on February 6, 2024.

We are pleased to note that since then, @KiearaA has made successful withdrawals from the account without encountering any further issues.

Please let us know if there's anything else we can assist with.

AskGamblers

• Support Team

hace 1 año

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Melbet Casino management to do everything within their power to resolve their outstanding AGCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

hace 2 años

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Melbet Casino

Resueltas 36 / 42

Cantidad promedio $1,984

Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

Melbet Casino Quejas

Ver todas las quejas contra este casino.

Bloqueo de retiros injustificado

Hola, presento este reclamo formal en contra de Melbet. Mi ID de usuario es 1642621445. Realicé mi depósito inicial con una tarjeta bancaria, método que posteriormente no aparece disponible en la plataforma para gestionar retiros.Al intentar utilizar una vía alternativa legítima (Binance), la plataforma me bloqueó totalmente aplicando el error administrativo 'Este sistema no está disponible para usted' en todas mis opciones de retiro.
Llevo más de un mes ignorado por el correo oficial de seguridad ([email protected]), a pesar de haber enviado mis documentos de identidad de forma voluntaria.
Para empeorar la situación, el día de hoy el soporte de atención al cliente me respondió por escrito que la única solución automática que sus especialistas sugieren es 'aumentar mi actividad de depósitos' para reactivar el sistema, lo cual constituye una práctica abusiva para retener fondos legítimos de casino y deportes.
Adjunto en este reclamo las capturas del error, la selfie con mi documento de identidad vigente que ya tiene seguridad.
Exijo una revisión manual y justa para poder transferir mis fondos a mis opciones de retiros.

74h Restantes

€500

Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.

51h Restantes

රු.50,000

Withdrawal NPR 4500 not received yet

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

81h Restantes

नेरू45,000

Systematic Withdrawal Rejections and Contradictory Support Information

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

However, even when I attempted to withdraw a small amount of $100 as instructed, the request was immediately rejected by the operator. Currently, agent 'Bailey' states the issue is 'under review' with no specific timeframe.

It is clear that the technical issue excuse is being used to stall for time. I have provided all necessary evidence, including screenshots of rejected transactions and contradictory emails from their team. I request your assistance in mediating this dispute to recover my funds.

Resuelta

$3,000

10002 INR not credited to bank account

Dear AskGamblers Support Team,

I am writing to file a complaint regarding my Melbet account withdrawal, which has still not been credited to my bank account/wallet.

I placed a withdrawal request from my Melbet account on 5th April 2026 for the amount of 10002 rupees. The transaction status on Melbet is showing as processed/completed, but I have not yet received the funds in my payment account.

Here are my account details:

Melbet User ID: 316621823

Registered Email / Mobile: <removed>

Withdrawal Amount: 10002

Withdrawal Request Date: 5/04/2026.

Withdrawal ID:- 4692783247

Payment Method: IMPS FAST

I have already contacted Melbet customer support, but the issue has not been resolved yet. Therefore, I kindly request that AskGamblers look into this matter and help me get my withdrawal credited as soon as possible.

I can provide screenshots of the withdrawal status, transaction details, and bank statement.

Please treat this issue as urgent.

Thank you for your support.

Sincerely,

Resuelta

₹10,002

Deposit of 20000 not credited I have already raised request

I have already raised request for this deposit and still not recieved kindly help . Its big amount for me .amount of 20000 not recieved

Gaming id : < sent to the casino >

My paymnet was gone all smooth then why there is issue. Its very frustrating. Kindly process it today anyhow cause need it badly.

This is very bad experience across all platform

Resuelta

₹20,000

Unjustified account restriction and denial of payout

Formal dispute: unjustified account Restriction and payout Denial -id:< sent to the casino >

Dear Askgamblers Mediation Team,

I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

Following a request from melbet support,I have submitted clear, original photos of my National ID(both side). Despite my full compliance ,melbet is deliberately delaying the verification process by falsely claiming the dacoments are not original.furthermore,they have implemented an

Authorization Error preventing me from accessing my funds.

I am confident in the authenticity of my dacoment and have adhered to all terms and conditions. I ask ask Askgamblers to meditate and compel melbet to expedite the verification and release my funds immediately.

Sincerely

No resuelta

नेरू510,620

Didn't received the price of daily Tournament winning

I’m from Bangladesh, and I’m writing to raise a complaint regarding a prize I won.

About 1.5 months ago, I achieved 1st place in a contest and won an Apple Watch Series 10. After winning, I waited for an update but did not receive any clear information.

I then contacted Melbet support by email. They asked me to confirm whether I wanted the physical prize or 11,000 promo points instead. I replied and clearly requested the promo points. However, after that response, I did not receive any further reply.

However, the current market price of the Apple Watch Series 10 is around 41,000 BDT, so I believe I should receive approximately the same amount in promo points (with minor variation). I do not understand why only 11,000 promo points are being offered. Despite sending multiple follow-up emails, I still have not received a proper update.

This extended waiting time and poor communication are very disappointing.

My Melbet ID: 1528138483

I have attached screenshots of the contest that I won and the email conversations for reference. You can also find the Email Address I used for contact to melbet in the complaint system.

I would appreciate a clear update and a quick resolution to this matter.

Sincerely,

< full name removed >

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My deposit to casino was not credited

Hello! I've been a client since 2019 and have made numerous deposits and withdrawals without any issues. On January 31, 2026, I made a deposit of 77,580 rubles. It wasn't credited. I contacted support. They asked for a receipt, then created a request to search for the deposit. The deadline was set at two days.I provided a receipt, a video from my personal account, and a bank statement. They ultimately extended the period to 10 days. A total of 10 days have passed since the deposit. How long will it take for the funds to be credited? my id account 91081959

Resuelta

руб.77,580

Melbet Casino- Suspicious url due to which I wish to close my account

I registered at Melbet Casino. I received the welcome emails... but when I clicked on one of the links in the emails, it redirected me to a completely suspicious URL https://melbet-751074.top/es. When I realized this, I requested the closure of my account because I don't trust a URL like this at all. They asked me to send documents and photos to close my account, which I'm not going to do because I don't trust them redirecting me to URLs like this. Furthermore, this platform has slots enabled that are prohibited in my country, which makes me even more suspicious. This is another reason why I don't intend to send such sensitive information as photos of my ID. All I'm asking for is the closure of my account because I don't trust them. I requested it through the email I used to register, and they refuse to do it. I have photos and videos as proof of all this.

Rechazada