Queja #210 Melbet Casino

Withdrawal NPR 4500 not received yet

Por Bharosh

hace 1 mes

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

Casino en conflicto Melbet Casino

Motivo Problemas de verificación

Cantidad नेरू45000

Discusión

Quedan 84 horas para que Melbet Casino responda.

Bharosh

hace 11 horas

Dear AskGamblers Team and Melbet Representative,

It has been 55 days since my withdrawal request on 2026/04/19, and Melbet keeps repeating that the payment team is “still working on it”. This is not a valid update.

I request AskGamblers to properly investigate this case and firmly push Melbet’s finance team to provide a concrete resolution date.

Keeping the complaint open for 55 days with no progress is unacceptable. Please escalate this and ensure Melbet credits my NRS 45,000 withdrawal without further delay.

Regards,
Bharosh

Bharosh

hace 11 horas

Dear Melbet Casino
Representative,

It has been 55 days since my withdrawal request on 2026/04/19, and I keep getting the same reply that your payment team is "still working on it".

This is not acceptable. Please provide a concrete update from your finance department and the exact date when my NRS 45,000 withdrawal will be credited to my account. Solve this within 95 hours that's all

Regards,
Bharosh

Melbet Casino

• Representative

hace 22 horas

Dear Bharosh,

Unfortunately, I don't have any new updates for you just yet. Our payment team is still actively working on resolving the issue. Thank you for your continued patience.

Bharosh

hace 2 días

Dear Melbet Representative,

My withdrawal request was made on 2026/04/19. As of today 2026/06/11, it’s been 53 days and the issue is still not resolved.

Please provide a concrete status update from your finance team and the exact date my NRS 45,000 withdrawal will be processed.solve this within 96 hours that's all.

Regards,
Bharosh

Estadísticas de quejas de Melbet Casino

Resueltas 37 / 43

Cantidad promedio $1,971

Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

Melbet Casino Quejas

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Adjunto en este reclamo las capturas del error, la selfie con mi documento de identidad vigente que ya tiene seguridad.
Exijo una revisión manual y justa para poder transferir mis fondos a mis opciones de retiros.

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