Reclamação #79 Melbet Casino

Delayed withdrawal after stating 24h

Por KiearaA

há 2 anos

I placed a withdrawal on the 31st of January 23:29 it’s now almost a week later and all I'm receiving is terrible customer support telling me the same thing over and over.

I used the same method to withdraw as I used to deposit which is Skrill, I have also withdrawn from this casino before and it was in almost instantly.

They keep saying they waiting for response from my payment provider as they have processed it on their side already.

The problem couldn’t possibly be with my pay provider as I have been using it to deposit and withdraw on other sites.

Their lack of DECENT communication makes me not want to spend a cent there again.

It’s a $130 I withdraw, well in this case attempted to.

Cassino em disputa Melbet Casino

Motivo Problemas de verificação

Valor $130

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @KiearaA,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

há 1 ano

Dear @KiearaA and @AskGamblers,

First and foremost, we would like to extend our sincere apologies to @KiearaA for the inconvenience experienced during the withdrawal process.

After thoroughly reviewing the case, we would like to clarify that the issue occurred on January 31, 2024, due to a technical problem on the payment provider’s side. As a result, the full amount was successfully returned to the user’s account on February 6, 2024.

We are pleased to note that since then, @KiearaA has made successful withdrawals from the account without encountering any further issues.

Please let us know if there's anything else we can assist with.

AskGamblers

• Support Team

há 1 ano

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Melbet Casino management to do everything within their power to resolve their outstanding AGCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

há 2 anos

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Melbet Casino

Resolvido 51 / 59

Valor médio $2,140

Duração média da reclamação 5 dias

Resposta média 2 dias

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A troca de mais de 40 emails e a promessa não cumprida de uma resolução no prazo de 14 dias, seguida da resposta de que devo esperar indefinidamente, têm causado imenso stress e desamparo. Desconsiderei o sentimento e fiquei desesperado, sem um canal de comunicação eficiente ou uma solução real.

Além disso, a reclamação que fiz em um site de resolução de disputas no Brasil não avançou devido à falta de coordenação entre a Melbet Brasil e a Melbet geral. Esta situação afetou profundamente o meu bem-estar e a minha confiança na empresa.

Peço urgentemente que intervenham para resolver definitivamente esta situação. Peço um prazo claro e ações concretas para liberar minha conta e processar meu saque. Agradeço profundamente qualquer ajuda que você possa oferecer, pois estou muito angustiado e sem saber o que fazer a seguir.

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This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

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I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
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Here are my account details:

Melbet User ID: 316621823

Registered Email / Mobile: <removed>

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Payment Method: IMPS FAST

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Please treat this issue as urgent.

Thank you for your support.

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