Queja #21 Fresh Casino

All my withdrawal requests were rejected

Por NATALYA32

hace 1 semana

Hello,
I want to report a serious issue with this casino.
The casino accepted my deposit without any problem. However, when I requested a withdrawal, they suddenly blocked the process and started requesting additional verification documents.
They are now asking for bank card ownership verification even though the deposit was already accepted by their system. I believe the casino is intentionally delaying or preventing my withdrawal.
I contacted support but I did not receive a clear or fair explanation. Every time I provide information, they ask for more documents again.
I respectfully request AskGamblers to investigate this case and help me receive my withdrawal fairly.
Thank you.

Casino en conflicto Fresh Casino

Motivo Pago rechazado

Cantidad руб.9000

Discusión

AskGamblers

• Support Team

hace 1 semana

Dear Fresh Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

NATALYA32

hace 1 semana

The casino has repeatedly rejected my withdrawal requests without a fair resolution.
The total disputed amount is 9000 RUB based on the rejected withdrawal requests shown in my account history.
I have attached proof showing multiple canceled withdrawals. The casino accepted deposits normally, but keeps rejecting withdrawals.
I request AskGamblers to investigate this case because I believe the casino is intentionally delaying or blocking my payments.

AskGamblers

• Support Team

hace 1 semana

Dear @NATALYA32,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Estadísticas de quejas de Fresh Casino

Resueltas 6 / 7

Cantidad promedio $179

Duración media de quejas 7 días

Tiempo de respuesta promedio 1 día

Fresh Casino Quejas

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