Bob Casino - Falsely accused of bonus abuse & 1.852 BTC confiscated

Hello, Albin!
Could you, please, send me your email in a private massage
to check all information according to this case?

Dear Bob Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear Askgamblers!

This player was detected by SoftSwiss security department as a bonus abuser.
His accounts are closed permanently with confiscation due to that reason on other SS brands.
We were warned by SS security department that this player is not allowed
to play at any SoftSwiss casino using their bonuses.
So we can offer to make a refund of all his deposits and close the account permanently after that.

Best Regards
Bob Casino Team

I played at Bob casino on September 8, which is over a month ago.
It is true that I have accounts at other Softswiss casinos and I played at those because I no longer wanted to play at Bob casino due to this complaint.
However it was only a few days ago that my accounts at other casinos got closed. This means that Softswiss did not inform you about the "warning" until just recently. That is completely unrelated to my game play at Bob casino over a month ago. If I would have opened this complaint a bit earlier you would not even have received the so called warning yet.

The fact remains that you confiscated my winnings even though you had no valid reason to do so. I have only claimed the three welcome bonuses + 1 additional bonus at Bob casino. I followed all of the bonus rules and only 4 bonuses can not be consider as bonus abuse. What happens on other casinos later on is irrelevant and can not be used as a reason to justify a decision made before that point.

Because this all of my winnings are still legitimate and I want my balance changed to the full amount 0f 2.001 BTC

I have decided to accept Bob casino's offer to get all of my deposits refunded.
When I get the money and manage to make a successful withdrawal I will consider the case to be resolved.

Dear Askgamblers,
Thank you for cooperation - we found the common solution with ALBIN VESTBERG.
We will make make a refund of all his deposits.

Best Regards
Bob Casino Team

I got the refunds and have made a successful withdrawal. The case is resolved.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.