Bob Casino - Withdrawal of €7254.50 delayed for over a week

Dear @GABE,

Your cashout was under review with the game provider, sometimes it can take over 2 weeks.
At this moment the provider conformed that the winnings are legit, and the cashouts are being processed accordingly to the casino terms and conditions.

Thank you for your patience.

Kind regards,
Bob Casino.

It looks like 4000€ are being processed right now and the remaining 3254,5€ were cancelled because of the daily withdrawal limit.
But if I can withdraw the rest tomorrow, that's fine with me.

@BobCasino:
If my account is under review and that could take weeks, why don't you send me an E-Mail?
Or have your support tell me that?
I have the feeling that my withdrawals would still be stuck, if I didn't open a complaint here.

Dear @GABE,

We agree that you should be informed about your cashout status and that it is under investigation, we are sincerely sorry about it.
We will take measures to make sure that our support provides more described answers that will avoid any further complaints from our customers.

Thank you for your patience.

Kind regards,
Bob Casino.

Received the money today, the case can be closed.

Thanks to the AskGamblers Team for providing this great service!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.