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Bob Casino - Withdrawal not apporved

RESUELTA

Información sobre las quejas

Casino en conflicto

Bob Casino
Publicado el 14 de octubre de 2021

I have a withdrawal standing out allready more then 48 hours and support agent is telling me 2 days in a row that the finacial department will aprove my payment shortly. My acoount is verified, all documents are approved and I did not use bonuses for my winnings.

I hope they will solve my problems shortly, because this not a fast cash out like they promise on their website.

AskGamblers
Publicado el 14 de octubre de 2021

Dear @Caner1981,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Publicado el 18 de octubre de 2021

Dear all,

This complaint has been reopened as per Bob Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 18 de octubre de 2021

Hello all,

We are sincerely sorry for the delay regarding this complaint.
Dear @CANER1981, the delay was caused due to an issue on the payment provider side however, as we can see, your withdrawal was approved on a few days ago.

Taking into account the selected method, please note that it can take up to 10 business days for the funds to get to your bank account.

Thank you for your patience.

AskGamblers
Publicado el 22 de octubre de 2021

Dear @Caner1981,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 29 de marzo de 2022

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bob Casino Quejas

  • 21 de 21 Resuelta
  • 1 día Promedio de respuestas
  • 5 días Duración media de la queja
  • 59,504 USD Importe medio

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