Queja #3 Chancer.bet Casino

Withdrawal of 200 euros pending for over 5 days now support not helpful

Por sageirfelicia

hace 1 año

My withdrawal at chancer has been pending for 5 days. This far exceeds their terms. I have tried to engage with chat but either the support just keeps typing and never sends what they are saying (site glitch) or they give me the same copy and paste responses. Two days in a row an agent has said they are 'working on it as we speak', The withdrawal is LTC crypto and does not take 5 days.

I am fully verified, had a few withdrawals before (in 48 hours). So I don't know what the issue is.

The amount is 200 euros, no bonus, deposited with LTC and withdrawn with the same amount, only I use my account on my personal mini pc. I fear the casino is either having money troubles or a glitch with their system. But without them working with me to resolve it/communicating my suspicions are raised.

Thank you in advancse for helping.

Casino en conflicto Chancer.bet Casino

Motivo Pago retrasado

Cantidad €200

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Chancer.bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Chancer.bet Casino

• Representative

hace 1 año

Hi all,

We have sent additional information to AskGamblers and will wait for them to review the case.

Best regards,
The Chancer Team

AskGamblers

• Support Team

hace 1 año

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Chancer.bet Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Chancer.bet Casino

• Representative

hace 1 año

Hi All,

We have submitted a comprehensive report detailing our findings regarding this complaint. We will now await a decision from AskGamblers.

Best regards,
The Chancer Team

Estadísticas de quejas de Chancer.bet Casino

Resueltas 5 / 5

Cantidad promedio $582

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Chancer.bet Casino Quejas

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