Chancer.bet Casino - They didn't make my payment

Dear @bunyamingumusay,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The full amount to be paid is 1000 euros. They said that they confiscated the money and would not refund it. I cannot get along in any way with the other party. They do nothing but constantly victimize me. They deceived me 3 times by saying "the withdrawal request has been received successfully and it will definitely be sent to your account".

Dear Chancer.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We will provide a full response very shortly.

Thank you.

I will be waiting for your reply.

Dear @bunyamingumusay,

Rest assured that the AskGamblers Complaint Team is in contact with the Chancer.bet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Chancer Casino gave me such an answer, but I did not make any prohibited transactions regarding the items they listed, I played casino and made a profit, I fulfilled the wagering requirements and I did not make any prohibited actions, I object to this situation, what they wrote is purely an excuse.

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Chancer.bet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hello,

We will be providing a response shortly.

Thank you

I can't wait to listen to Chancer Bet

Thank you for your patience and allowing us the opportunity to respond. At Chancer, we take player trust and security seriously. Our team strives to provide a safe and fair gaming environment. We follow rigorous processes to detect and prevent any potentially fraudulent activity which may harm the platform and our players.

Upon reviewing the complainant's account in question, we found clear evidence of activities inconsistent with our terms and the integrity standards we uphold. These include:

Connections to a suspected betting syndicate: Through detailed transaction analysis, we identified patterns consistent with coordinated betting activity from the complainant and other multiple accounts. All connected players are based in Turkey and have been found to use VPNs to mask their locations.

Fraudulent deposit activity: Our systems detected fraudulent deposit behaviour. The complainant and other members in this syndicate have all deposited from the same banking institution with many failed deposit attempts using different bank cards.

Money laundering attempts: The complainant and all syndicate members attempted to launder money by trying to withdraw into cryptocurrency wallets rather than back to their original banking deposit sources.

Tampered KYC documentation: Our verification team identified irregularities in the submitted documents, which did not meet the authenticity standards required to verify identity and secure player accounts.

This has breached the following Chancer terms and conditions:

3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.

3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.

4.1.9. For any unlawful activity whatsoever

5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card). We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.

This has additionally breached our AML Policy which can be referenced here:

https:­//c­han­cer.be­t/p­age­/AML/

“You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including, but not limited to, money laundering proceeds of crime and/or the funding of terrorism). If Chancer suspects that you may be engaging in, or have engaged in fraudulent, unlawful, or improper activity, including money laundering and/or terrorism funding activities or any conduct that violates these Terms & Conditions, your access to Chancer will be terminated immediately, and your account may be blocked. If your account is terminated or blocked under such circumstances, Chancer may withhold all funds in the relevant account(s). “

Due to the breaches of our terms listed above and additional supporting indicators, we have made the decision to close this player's account. Thank you for your understanding and we are here to answer any further queries related to this matter.

Best regards,

The Chancer Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Chancer.bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.