Bob Casino - Did not give 50 Free spins


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Bob Casino
w4rcatz Suecia
Publicado el 14 de agosto de 2017

I got email on August 11 from them they offered 50% and 100 free spins on The Tipsy Tourit slot, so i made deposit but got only 50% on deposit so i contacted support and they added 50 spins and said i will get 50 on 12 August. Today i contacted chatt and they could not give me 50 free spins as it stated in mail, insted they tried to give me 50 spins on bomanji slot at 0.1 euro bet but The Tipsy Tourit slot is 0.2 euro bet.
Hoping to get my free spins as they stated in mail.

Publicado el 15 de agosto de 2017

Hello Sergei

Thanks for contacting us.

According to our promo:
- Reload bonus free spins are added as a set of 50 free spins per day for 2 days.
- The first 50 free spins are added in 23 hours after a successful deposit, the next 50 - in another 24 hours
- To get the free spins, you must wager the deposit amount x1.
- Winnings obtained with the help of free spins have x40 wagering requirement.

As We see Your freespins were awarded automatically to your account 50+50, but You didn't activate the second part of promo free spins.

We credited your account with your non-activated 50 FS on Tipsy Tourist, and 50 additional FS as a compensation for the waiting time.

Kindest regards,

Bob team

Publicado el 15 de agosto de 2017

Dear @w4rcatz,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

w4rcatz Suecia
Publicado el 15 de agosto de 2017

Can confirm the issue has been resolved.
Thank You all.

Publicado el 15 de agosto de 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Bob Casino Quejas

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