My regards. I appeal to you with a request to help me return the money illegally taken from me on the site betandyou.com. I have been registered on the site since 2020. I made bets on singles and multiples on various events, mainly top events (English Premier League, Serie A, Bundesliga, etc.). But recently, when trying to withdraw money from my account, I received a refusal and a request for verification. I have successfully passed verification. But the amount of money left on my account after verification decreased by 63,079.36 hryvnias. Before the start of the proceedings, there were 110,755 hryvnias on my account, and only 47,675.64 hryvnias were made available for withdrawal. They sent me a letter in the mail in which I was absolutely groundlessly and without any evidence accused of fraud. Here is the text of their letter:
“We bring to your attention that we have decided to terminate cooperation with you (closing the gaming account) on the basis of the General Provisions of the BC Rules:
If a betting participant commits fraudulent actions against the betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the betting account is not used for making bets, abuse of loyalty programs, etc.), then the betting company reserves the right stop such fraudulent activities by:
- cancellation of bets;
- closing the client's account;
- appeals to law enforcement agencies on the fact of committing fraudulent actions by such a client.
The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.
In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.
All requests from you on the topic of blocking will be ignored.»
They didn’t explain to me exactly which rules I “violated”, they didn’t provide any evidence, but they simply stole the money. Please help to restore justice and return my money in the amount of 63079.36 hryvnias. Thank you in advance.