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Betandyou Casino - Deposit money not available to my betting account

RESUELTA

Información sobre las quejas

Casino en conflicto

Betandyou Casino

Cantidad

€ 500

Publicado el 25 de noviembre de 2023

Dear Sir/ Madam, My name is < full name removed >. my email: tanvee­r5z­ama­n@g­mai­l.com, betting account number: 732114153, I made a deposit of 500 euro via Fast transfer method at 7.41 am on 23.11.23 in Portugal but my money is not available to my betting account. I chatted with agents & emailed to support center as well & sent them all the proof. But I didn't have appropriate reply what's going on. They only keep saying it takes time to solve it. Please don't publish my name & email. I have attached the proof of payment. Can you help me please?

AskGamblers
Publicado el 27 de noviembre de 2023

Dear Betandyou Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 11 de diciembre de 2023

Dear all,

This complaint has been reopened as per Betandyou Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 12 de diciembre de 2023

Dear all, the money was successfully credited to the account on 23/11/23 9:03 AM and successfully drawn by the player.

AskGamblers
Publicado el 12 de diciembre de 2023

Dear @tanveer59795,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betandyou Casino Quejas

  • 5 de 5 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 1,430 USD Importe medio

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