Betandyou Casino - Betandyou bank statement not accepted

Dear @SStockner,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

There is no withdrawal request at the moment. A withdrawal is not possible until the account is completely verified. At the moment it is also not possible to login to my account because of password problems. Without verification no Login possible.

Hello dear @SSTOCKNER
Please write your profile ID and we'll help you figure it out

Dear Betandyou Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear @ASKGAMBLERS,
We were able to find appeals by mail to a player. However, we still recommend the player to specify exactly the profile ID in the complaints.

Dear @SSTOCKNER
At the moment, all documents have been sent to the payment system for verification. You have received a reply to your mail. Please wait for verification.

Dear all,
We would like to inform you that the player @SSTOCKNER has been successfully verified.

Thank you all for your attention.
Regards,
Betandyou

Dear @SStockner,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.