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Verification and withdrawal delay


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Por Felix S.
hace 3 años

I am writing this complaint because of my long verification process and my withdrawal of 1000€ that I won on Beem Casino.

After I won the 1000€ I uploaded my documents and then tried to do a withdrawal but I got an error saying:

"In order to use this method to withdraw, it must first be registered as a payment method. Please contact support for assistance."

So I contacted the support and they offered me a manual bank transfer, so I accepted and sent them my bank details. After that the support told me it will be processed on weekdays along with the others.

This happened on July, 10th and my uploaded documents have not even been looked at and I got no information about my withdrawal as well.

Casino en conflicto Beem Casino
Cantidad €1000

Discusión

User name loyalty-level-2
I contacted the support again and they told me i will receive my withdrawal this month.
Is it possible to extend this complaint?
User name

Dear Beem Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Beem Casino

Resueltas 18 / 44
Cantidad promedio $2,228
Duración media de quejas 8 días
Tiempo de respuesta promedio 3 días