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PokerStars Casino - Account frozen then closed with vague explanation and without any further justification

RECHAZADAS
Información sobre las quejas
Casino en conflicto PokerStars Casino
Motivo Cierre de cuenta
Cantidad $ 140
Usuario inactivo
Publicado el 29 de marzo de 2018

So, I'm attempting this again, as there seems to be a misunderstanding as to what my is about. My complaint is that PokerStars Casino has closed my account with no reason as to why. Other than my account didn't pass a random screening process, despite my account be active for over 10 years. Only after I've deposited $140 was there ever a question about my account.
here is the email I received;
Hello Paul,

Thank you for your email.

In line with our internal security processes, we carry out periodic business risk assessments on randomly selected accounts.

We regret to inform you that your account has not passed this recent screening process, which has resulted in the permanent closure of your account.

We apologize for any inconvenience this may cause.
Regards,

Joel
Stars Security

My issue is not regarding POKER, at all. My issue is they've closed my account and taken my money. All I am seeking is a resolution to this, either my account reopened (preferably), as I like to play there. Or refund my money, and I will find another casino to play at. Again I'm not a disgruntled player who's complaining the dealer is rigged, or what not.

AskGamblers
Publicado el 29 de marzo de 2018

During the course of the investigation AskGamblers Complaints Team realized that player was not honest with us and that his dispute with PokerStars Casino is poker related.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this case and moreover, to ban player from using our services in the future.

AskGamblers
Publicado en 20 de octubre de 2020

During the course of the investigation AskGamblers Complaints Team realised that player was not honest with us and that his dispute with PokerStars Casino is a poker related. AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this case either and moreover, to ban player from using our services in the future.

PokerStars Casino Quejas

  • 99 de 130 Resuelta
  • 2 días Promedio de respuestas
  • 5 días Duración media de la queja
  • 2,426 USD Importe medio

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