888 Casino - Operation teams

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Cmanswer,

Thank you for the opportunity to address your concerns.

Please allow us to apologize for the delay. We understand that this delay has caused you inconvenience and frustration, and for that, we are truly sorry.

We take our customers satisfaction seriously and we strive to provide prompt and efficient service at all times. We are doing everything possible to expedite this process and you will be notified via email once our Support Team has received an update regarding your withdrawal.

Thank you for your patience and understanding.

Sincerely,

888 Team

Requested withdraw on March 22th and 23th, and today is April 2nd, it has been more 10 days, just checked my account, both withdraw still shows awaiting process.

Emailed customer support many times, no update.

Could you please give me a maximum timeline? I am getting so tire of this.

Hi ASKGAMBLERS,

Got email today at 1:50pm from 888 that asking for wire transfer information, which include

• The name of your bank
• Your name in the bank account
• SWIFT / BIC code of the bank
• IBAN code / Bank account number (please contact the bank for this information)

I went to my bank branch and got it, also upload it on 888 website.

Please check the attachment for the screen shot.

Thank you.

Hello,

Thank you for your feedback.

Once the bank details will be updated in the system by the Transactions Team you will receive a confirmation via e-mail.

Thank you for your cooperation.

Sincerely,

888 Team

Hi there,

As you can see on March 7 and March 16, there were two withdrawals under my account, both of them are successfully, that means my banking information are 100% correct. I don’t know why they need my banking info again.

Okay, to make your relevant department happy, I went to my bank branch, asked them to print out all the details of my account information, and also I asked stamp on the paper. I already uploaded two days ago.

It has been 14 days since I request the withdraw, still no update.

Called customer services and also email the customer support, they are still saying relevant department is very busy, they can’t give me a timeframe.

What is the problem there?

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

`Hello,

First of all, thank you for your patience and cooperation. The case was raised to the relevant team and they will provide a resolution via e-mail as soon as possible.

We apologize for the delay!

Sincerely,
888team

Hello Gambler,

It has been 9 days after you post this complaint, we all can see that all the reply from 888 casino is useless, I called customer service many many times and emailed them every single day regarding the process withdraw and asked for a call back from their management team because people who pick up my phone can’t do anything, no timeline, no additional information, Ana and Rebecca were helped me sent requests, they promised me their manager or supervisor would call me in 24 hours. Unfortunately nothing, I don’t know what to do right now.

Please check the attachment for the screen shot of email.

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello @CMANSWER,

Our Support Team sent you an update via e-mail. Please check your inbox and let us know if you have any further questions or concerns.

Thank you for your patience and for your cooperation.

Best regards,

888 Team

Dear @cmanswer,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello Gambler,

I received the withdraw today, thank you so much!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.