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888 Casino - Did not get my withdrawals and now cannot contact the casino

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Información sobre las quejas

Casino en conflicto

888 Casino

Cantidad

$ 11000

Usuario inactivo
hace 1 año

Hello,

I have $11,000 withdrawal in my 888 account which they did not pay me.

I received an email from their responsible gambling team 25 days ago saying that they want to verify my source of funds and restricted my account freezing my withdrawals. I sent them my payslips and everything also my every document is verified but I am not getting my withdrawals.

I tried emailing their responsible gaming team, operations team but never got a reply from them since 20 days. I talked to the customer support but all they had to say was everything is verified but we are escalating this to the relevant department and they will look into it and I have heard this for almost 15-20 times from them.

Recently I tried calling support but the number says try calling between 8am-12am eastern time which is obviously the time I am calling them. As of now I have no way to contact them as their support contact number doesn’t work and they never reply my emails.

My withdrawals are stuck which I need urgently and still no response from them.

hace 1 año

Hi RAGHAVSALWAN,

Please accept our sincerest apology for the inconvenience caused.

We've escalated this to the relevant team for further handling.

Rest assured we'll send an update as soon as we received one.

Sincerely,
888 Team

Usuario inactivo
hace 1 año

Hello,
Thank you so much for replying, I have been listening to this thing about escalating to relevant department everyday from last 20 days but never got a follow up for this.
I have been mailing and doing everything to contact the responsible gaming team but never ever got a reply from anyone.I hope you’ll get back to me soon as the case is time sensitive for me now

hace 1 año

Hi,

We appreciate your efforts and no worries we'll make sure to let out relevant team know about this and we'll request this to be handled as top priority.

Regards,

888team

Usuario inactivo
hace 1 año

Hello,
I am still waiting for a follow up and did not get any reply as usual.Again tried mailing the departments as well but nothing is coming up.
No relevant department has come up with anything

hace 1 año

Hi there,

We;re very sorry for any inconveniences caused due to this. I can see that your concern has been forwarded to the relevant team for checking and we're just waiting for an update on this. Kindly allow 72 hrs. for our support team to reach out to you via email. Thanks for your understanding.

888 Team

AskGamblers
hace 1 año

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Usuario inactivo
hace 1 año

Hello,
I have received my withdrawals and I am very thankful to all of you guys who helped me in this because it was very urgent for me to get the withdrawals

hace 1 año

Hi,

You're welcome. We're happy to hear that you received the withdrawal.

Regards,

888team

AskGamblers
hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

888 Casino Quejas

  • 48 de 75 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 15,414 USD Importe medio

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