Novedades


Novedades

888 Casino - Banned with no way to get help

RESUELTA

Información sobre las quejas

Casino en conflicto

888 Casino
hace 1 año

I created an account on 888casino, it didn’t take me to verify my account, but immediately let me access to the games. 

Once I had deposited 350 to begin to play I was immediately logged out. When I tried to log back in it said I was temporarily banned. 

I begin trying to resolve this issue by going to there help website where and sending an email but it says it has not been sent yet, it follows by saying documents can be uploaded to safe cashier. Ok I am getting somewhere I can get verified and log back into my account. Wrong. I can’t get into safe cashier because I am temporarily banned. 

I am lost, I have no clue where to go, so I try to find a telephone number and I do find one. It has now been permanently closed, the only way to get help is through live chat. The only way through to live chat is by logging into my account which I can not do. 

So here I am 3 weeks later, my exact problem and it lead me here.

hace 1 año

Hi,

Thanks for reaching out. Don't worry we've forwarded your concern to our relevant team to be handled immediately. We requested to our support team to contact you once their done checking in the soonest possible time.

Regards,

888team

hace 1 año

thank you , finally feel like I’m getting somewhere. how will i be getting contacted?

AskGamblers
hace 1 año

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

hace 1 año

Hi Askgamblers,

We've sent an email to our member informing what happened to his account and funds.

@KYLE.HELP, if this is still an ongoing issue, please let us know.

Sincerely,

888 Team

AskGamblers
hace 1 año

Dear @Kyle.help,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888 Casino Quejas

  • 48 de 75 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 15,414 USD Importe medio

Tiene problemas con 888 Casino?