I attempted to withdraw funds using the card I used for deposits. Despite verifying all necessary documents with the security team, the initial withdrawal failed to connect to the payment system. After waiting for 24 hours, I reached out to 1xBet support, and though I eventually managed to make the withdrawal, it was still rejected.
After all this, in order to withdraw, I was instructed by 1xbet support to switch my withdrawal method ( to second payment). Despite an operator's approval, my withdrawal was expectedly rejected due to payment processing error( like I said, total scam). This ongoing back-and-forth with customer support is frustrating. Attached are images documenting the process for my second payment withdrawal. Urgently seeking resolution and clarity.
After going through all the issues mentioned earlier, I did some online research and discovered that many people, like myself, consider 1xBet to be a scam website. It's known for not paying customers and making the withdrawal process difficult, possibly hoping that people will give up and not withdraw their money. I wanted to share this information with you, so you may prove me wrong.
Dear @xiaoBBbai,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Thank you for the clarification. According to the information we have received, the support specialists at the e-mail are dealing with your issue. Therefore, we sincerely ask you to continue the dialog and follow the instructions received.
Best regards,
The 1xBet Team
After contacting info-en@1xbet-team.com regarding payment technical issues, I was shocked to learn that withdrawals are restricted to the same details used for the deposit. This policy is utterly unreasonable to my case, especially in light of the ongoing technical problems with Visa and Master payment methods used for deposits, which prevent me from withdrawing my funds . Now, I'm trapped, unable to withdraw using an alternative method. It's imperative that you provide a solution for me to access my balance from a payment method free of technical issues immediately. I have attached a text history detailing the nonsensical resolution provided by info-en@1xbet-team.com for your reference.
This marks my third attempt to resolve this issue, yet none have proven successful thus far. Therefore, I urge you to promptly address this matter and ensure that appropriate measures are taken to facilitate the timely withdrawal of funds from my 1xBet wallet.
After contacting the operator, I was instructed to wait an additional 24 hours and try again. However, it seems we've reached an impasse, and I urgently require your assistance in resolving this recurring payment issue with Skrill.
1xbet team's relentless tactics in impeding customers from withdrawing their rightfully earned funds are simply unacceptable. It's becoming apparent that you are adept at playing endless payment games, causing unnecessary stress and inconvenience.
I urge you to address this matter promptly and ensure that appropriate measures are taken to facilitate the timely withdrawal of funds from my 1xBet wallet.
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