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Thrills Casino

Spielerbewertung 92 Bewertungen
Beschwerdebeantwortung 22 Beschwerden
2 Tage durchschn. 22 Beschwerden
Was uns gefällt
  • Beeindruckende und abwechslungsreiche Spieleauswahl
  • Innovativer Ansatz ohne unnötige Ablenkungen
  • Kompetenter Kundendienst
  • Tolle mobile Spielothek
  • Wöchentlicher 10 % Cashback für alle Spieler
Was uns nicht gefällt
  • Kundendienst nicht ganztägig verfügbar
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Thrills Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.thrills.com/de
Gründungsjahr
2013
Lizenzen
Malta Gaming Authority (MGA)
Unternehmen
Partnerprogramm
Sprachen
Englisch, Finnisch, Deutsch, Norwegisch
Typ
Instant Play, Mobile

Thrills ist eine 2013 gegründete Online Spielothek, die von Betit Operations Limited betrieben wird. Thrills verfolgt nicht nur bei seinem minimalistischen Design einen zukunftsweisenden Ansatz. Thrills erlaubt es seinen Spielern außerdem, Ein- und Auszahlungen zu machen, ohne sich mit Benutzername, Passwort und E-Mail-Adresse zu registrieren. Alles, was Sie bei Thrills benötigen, sind Ihre Online-Banking-Zugangsdaten. Ob dieser innovative Ansatz aufgeht und was Sie sonst noch iin der Thrills Online Spielothek erwartet, erfahren Sie in unserem Testbericht. Als Lizenzgeber fungiert übrigens die renommierte Glücksspielbehörde von Malta.

Nicht zugelassene Länder

Aufgrund von unterschiedlichen rechtlichen Voraussetzungen sind Spieler, die in den folgenden Ländern leben, vom Echtgeldspiel bei Thrills ausgeschlossen: Australien, Vereinigte Staaten von Amerika, Vereinigtes Königreich, China, Dänemark, Frankreich, Hong Kong, Italien, Malaysia und Spanien. Bitte beachten Sie, dass es in Ihrer Verantwortung liegt, sicherzustellen, dass (Online)-Glücksspiel in Ihrer Region legal ist.

Online Spielautomaten

Gute Nachrichten für Slot-Fans: Die umfangreiche Spieleauswahl vom Thrills umfasst mehr als 700 Spielautoamten. Die meistgespielten Thrills Online Slots sind Dead or Alive II, Starburst, Hall of the Mountain King und Vikings.

Ein Blick auf die vertretenen Spielehersteller zeigt, dass Thrills mit einigen der besten Entwickler der Branche zusammenarbeitet: Quickspin, Pragmatic Play, Yggdrasil, Thunderkick, NetEnt, NYX, Microgaming, Push Gaming, Play'n GO, Green Tube, Red Tiger, Oryx, NoLimit, Relax Gaming, Scientific Games, ELK, Big Time Gaming, SG WMS, Evolution, Genii, GiG.

Mobile Spiele

Der minimalistische Ansatz von Thrills kommt auf dem kleinen Smartphone- oder Tabletbildschirm besonders gut zur Geltung - Alles wirkt sehr aufgeräumt und übersichtlich. Alle mobilen Betriebssysteme werden unterstützt, es ist also ganz egal ob sie auf einem iOS- oder android-basierten Gerät spielen möchten. Übrigens müssen Sie sich keine weitere App herunterladen, denn die mobile Spielhalle von Thrills erreichen Sie ganz einfach über Ihrem mobilen Internetbrowser. 

Kundenservice

Den Kundendienst von Thrills erreichen Sie täglich von 09:00 bis 01:00 Uhr per Live Chat. Hier wird Ihnen flott und ohne Umschweife weitergeholfen. Außerhalb dieser Zeiten steht Ihnen der internationale englischsprachige Kundendienst zur Verfügung. Sie haben im Live Chat die Möglichkeit, Dokumente oder Screenshots anzuhängen, um ein Problem zu beschrieben.

Per E-Mail können Sie Ihr Anliegen ebenfalls schildern.

Sicherheit und Fairness

Ihre persönlichen Daten und Transaktionen werden im Thrills durch die 128-Bit SSL-Verschlüsselung geschützt.

Durch den Einsatz von zertifizierten Zufallsgeneratoren stellt Thrills zudem sicher, dass sämtliche Spiele fair und alle Spielergebnisse absolut zufällig sind. 

Für weitere Vertrauenswürdigkeit sorgt die Tatsache, dass Thrills die renommierte maltesische Glücksspiellizenz besitzt und deshalb strenge Sicherheitsauflagen erfüllen muss.

Online Spielothek im Test: Thrills

Wer nach einer ultraschnellen, unkomplizierten und sicheren Spielerfahrung sucht, ist bei Thrills genau richtig. Ohne Anmeldung und viel Schnickschnack geht es hier sofort los. Thrills beschränkt sich auf das Wesentliche und bietet Ihnen außerdem wöchentlich einen 10 % Cashback.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Thrills Casino hinterlassen haben.

Alle Beschwerden anzeigen
Thrills Casino - Requesting repeatedly a non-existing document
I deposited to Thrills.com casino about 50 EUR and had a lot of fun while playing. I lost over a half of my deposits and tried to withdraw 20 EUR. The casino requested some documents from me, among which was a bill containing my address. I had no bill at hand at the moment. Moreover, though I am registered by the stated address, I am not the owner of the flat and all bills contain not my name. I explained this situation and in addition to my passport (which also contains a page with my address) I provided a copy of the application for opening account at Yandex. Money payment system and a certificate of inheritance rights. All these documents contain my name and the address. The casino kept on insisting on a bill. What do I do then? To buy my own flat and wait for the first bill? Or maybe during a month to spend time and money for becoming the owner of the flat I live in? It's ridiculous. What is interesting, during these conversations with their support via email, I used to communicate with various employees and every new person seemed not to have read the history of my emails. Just an example: finally after multiple emails they said: "If you have some sort of government documents that prove your residence that will work fine too." Wow! Aren't my passport with its page containing my address and the certificate of inheritance rights not government documents? I had sent them in the first email! This illustrates the real attitude to customers in this casino - not attentive, not adjusted. Taking into account the withdrawal amount, it is really ridiculous and humiliating.
staus Gelöst
€20
Thrills Casino - Closed Account , Confiscated Winnings £1,341
I opened an account with Thrills.com depositing £2,900. Within a few days my balance increased to £4,241 and I requested a withdrawal (having provided copies of my ID). A few days later I tried unsuccessfully to log into my account. I spoke with live chat who said: "You have permanently self-excluded on our other brand Under and UKGC guidelines, if a customer self excludes on one of our sister sites, then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license … You can have account on each brand, but under UKGC guidelines, if a customer self excludes on one of our sister sites (in your case Superlenny), then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license." Whilst it is correct that I held an account with Superlenny, which I closed on in July 2014, at no point did I reference a gambling problem or request that I be self-excluded. The Gambling Commission define self-exclusion as: “Self-exclusion is when you can ask a gambling company or operator to stop you from gambling with them for an amount of time. It usually lasts for at least six months. It is mainly used by people who think they have a problem with gambling and want help to stop.” I did not declare a gambling problem, define a period of time that I wish to be excluded by, or request self-exclusion. To the best of my knowledge I did not know that I was self-excluded because I hadn't excluded myself!!! In April 2016, I opened an account with Kaboo Casino (a sister site operating under the same UKGC license). I successfully deposited and operated the account without hindrance. I made several withdrawals and eventually closed the account on 22/04/16 stating that "I no longer wish to gamble." This does not mean or imply that I have a gambling problem. It is merely a polite way of closing the account. I had closed the account having made a few hundred pounds and had more important things to focus on. My email does not reference problematic gambling or request self-exclusion. Kaboo did not question the reasons for closing the account further and did not inform me that I had been excluded. When I opened the account with Thrills.com I didn’t realise that the site is related to Kaboo or Superlenny. Not that this was an issue because I had closed both of these accounts and as far as I understood was not self-excluded because I hadn’t taken the decision to exclude myself! I was able to open the account deposit and gamble without hindrance. It was only after requesting a large 4 figure withdrawal that I was informed that my account was closed and winnings confiscated because I had previously self-excluded from a sister site. The live chat operator referenced my alleged self-exclusion from Superlenny. I vehemently deny this. Despite the alleged self-exclusion I was able to open and operate an account with Kaboo. If the reason for closing the account at Superlenny was incorrectly interpreted as I have a gambling problem then why was I able to subsequently bet at Kaboo. Why was I also able to open the account at Thrills.com? If a player has not self-excluded or referenced a gambling problem or addiction then what right do Thrills.com have to confiscate my winnings. After contacting the live chat support for further details I received an email from James, the Customer Support Supervisor, stating: Having reviewed your case, I have concluded that we have acted entirely properly in closing your account and voiding all gameplay after the date your account with Kaboo was closed. Your statement in closing your Kaboo account ended with you saying "I no longer wish to gamble". Under UKGC guidelines, we would state this is an indicator of potential gambling problems and as a care of duty, we were entirely correct in self excluding the account and subsequently any other brand account which you opened afterwards. This differs from what the live chat customer service operative told me. According to him I had self-excluded from Superlenny? James’ email fails to explain why I was able to open an account with Kaboo in the first instance having previously closed my account with Superlenny citing exactly the same reason. I responded to James via email (attached) and called him to discuss. He was unwilling to change his stance and insisted that I complain to the relevant authorities. I would like to reiterate that at no point have I requested that I be self-excluded from Superlenny, Kaboo or Thrills.com casinos, neither have I reported a gambling problem or addiction. The casino group has not informed me that I have been excluded from betting and has even allowed me to open new accounts without restriction. The casino may have genuinely misinterpreted the email correspondence requesting that my accounts be closed but this is not my fault. Further clarification should have been sought and if appropriate I should have determined whether to be agree a period of self-exclusion and stipulate the period that this should apply. The casino group should have also taken much better preventative measures to stop me from opening accounts if they genuinely believed that I had a gambling problem and had self-excluded from their casinos. There is a very similar case raised here, which you managed to resolve in the players favour: http://www.askgamblers.com/casino-complaints/declined-withdrawal-and-closure-of-account Any help you can provide would be greatly appreciated. Happy to share copies of emails and chat transcripts if helpful. Thank you rich
staus Gelöst
£1341

Beschwerde-Statistik

Gelöst 16
Durchschn. Betrag $ 495
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
6.5/10 92 Bewertungen

Top-Bewertungen unserer Spieler

Poor Poor. no returns after 100 spins. just around 5% rtp. Deposited several times but never won anything beyond a couple of cents.

Ha. What a joke. Absolutely another casino who use internet or technical error for refusing to settle big withdrawals. Just read the complaints online and it made me sick

Hi Sorry to hear you had a bad run, it is a part of the game...wish you a better stay next time.

user avatar

The layout of this site is nice and something different and fast payouts.

Nothing bad but also not extremely hood top 10 bottom position for me.

I like the software. But that it so far. Shitty casino. Bad expirience. Do not play there.

I really do not know why the customer services are no more gentle in any way. They let you feel like an idiot or cheater anytime.
When my deposit was booked from my bank but not booked on my account they were not able to hand it back to me or to my account.
When I chatted with the customer service they treated me like a cheater and were very very ungentle. Though I have evidence that the money was transferred to them they wouldn't book it.

A very fun online casino with a very nice range of different slots and a very correct payout. I think one of the fairest online casinos.

There really is nothing negative to criticize on, it has everything that a gambler and pay them correctly. Keep up the good I would say. dre711 ❤️

It's only fair when a casino steps up and does the right thing that reviews should be matched. Thrills did that thanks to Bruno the casino rep. I did give them another go and was glad to be back at a casino I really do trust and when gambling, trust is the most important thing.

After playing again I realized just how bright and fresh the casino is and far more welcoming in a fun way.

Pay outs are fast well within a few hours and without fuss.

Plenty of great games to play and always new ones being added.

Bruno agreed that support could be a touch warmer, and for us it's easy to not give thought to the sort of day they have, I have no doubt it's not a easy job, we want answers and want them now and isn't always possible sometimes they are unaware of technical issues or updates.

For me Thrills sets a pace that leaves other casinos cold. I recommend giving them a try.

Thanks for giving us an second shot mate. I am happy when you are. Regards Bruno

user avatar

I've played at thrills steadily for awhile up until now, Good selection of games, not sure that I get the flying circus theme but that isn't important. Certainly fast payouts if you withdraw with Skrill. The games play fair, So for the physical side of the casino, payouts,selection of games, fairness and smoothness of the games no complaints at all.

Now lets call it the more spiritual side of the casino, Bonuses and free spins, support and problems.

I was relieved to read in here some one else had the same issues with Poli deposits as I did I had 7 that were all successful up to the point of the casino updating the deposit from Poli itself, the window just sits there doing nothing. Generally if you copied the last window at Poli with the ref number some support found it quickly others had to "escalate" to another department with the general attitude of "you're trying to pull something over us"I told them were the glitch was each time it was ignored and never a apology or we will look into this. I waited almost 4 days for one deposit and almost quit then had it not been fort he other times it had been fixed with in mins to 24 hours.

Bonuses very few 35x play through which isn't bad on a 100$ deposit with 100 bonus but most of the bonus money is no more than 10$ max 350$ play though is a lot of work for a very small reward.

Free spins, have to point out there is no loyalty points at this casino it's all free spins, and they are the reason I closed my account, Firstly they don't amount to much more between 1 and 4$ you can deposit over 1000$ over a week or 2 and if your lucky get 4$ worth of free spins. You will see their calendar for Dec promising gifts each day. Great,2 days ago make a deposit get 20 free spins by a certain time went back no free spins, next day gift is 5 free spins that are already meant to be waiting for you what's there, nothing. I've had to chase free spins several times this time for 5$ worth of free spins after depositing over 275$ I just couldn't be bothered and closed my account. The real Kick with this is you get messages flash up saying congratulations you have won x amount of free spins you got to the slot nothing there you wait day or 2 still nothing there these messages do not stay in the inbox they vanish completely, I had one saying I had won 20 super spins finally something worth while I even copied and pasted to message to not book, because sure enough nothing there, went to support asked them about it sent the copied message to be told they couldn't see I was entitled to anything end of chat.

It would be unfair to say that all of their support are rude and slightly arrogant but a good percentage are I lost interest in casino because I simply couldn't be bothered going to support chasing issues.

If you want a no "thrills" casino to just deposit and play no interest in bonuses or free spins and hopefully don't have any issues requiring support, this is a good and fair casino.

If you want the things promised by the casino and look forward to those free spins etc and need to use support, then casino fails dismally it's just to much hassle met with "why are you bothering us attitude"

Hi Shockwave Thanks for taking the time to write a detailed post about your experience with Thrills. I am sorry about the Poli issues, these are unfortunetly related to issues from our platform provider. We are working togethet in order to solve the current problems. In terms of freespins that are not being credited I would appreciate if you could send me a PM with your username. That way I will be able to control what/if something went wrong. Obviosuly they should be there waiting for you. Although you have closer your account my intention is to show you that we do everything necessary in order to give our customers a good experience. Regards Bruno

user avatar

It looks decent even though it's the only positive thing about this casino.

Everything, worst casino I have ever seen online. Don't register if you care for your money

Hi there Would be easier for us to adjust to your critics if you were a bit more specific. Regards Bruno

user avatar

I already opened my account at Thrills more than a year ago, since they had some nice freespins to offer to new players. I played a bit, liked it and considered depositing in the future.

A few weeks ago i had the feeling, that I really should try them out by depositing. First I asked via live support, if the welcome bonus was still available for me, also to please give me a quick glance, which rules i would have to obey (excluded games, max bet etc). I got solid advice and deposited. Unfortunately I was a bit too brave and busted the initial deposit within … minutes. So i did another deposit without match bonus and started carefully playing the slots.

The Site of Thrills is designed very charming and you can feel that they developed a story around their casino, when you navigate thru it and play the games. In my opinion that is real eyecandy.

Thrills offer an enormous variety of slots by different developers.

They are also organizing contests, where you can win freespins which i find thrilling, since the freespins are granted without any wagering rules.so if you win a decent amount from those freespins you just can request a withdrawal. I tried that out a few days before .It was processed within 3 hours.

Their customer support is absolutely outstanding. Either having an issue with the site or after a bad streak asking for a freebie – they will never hesitate to find a solution to help you out.

Account verification was only a matter of a few hours. Mso if you decide to deposit, it´s a good idea, to send your docs to them right away so you will be able to request a withdrawal when you are winning.

It was a real good decision to start depositing and playing there and I will definitely continue to do so.

- doesnt accept paysafe card for depositing
- withdrawals can be easily reversed until they are processed

Hi Wonderful to hear your kind words about our operation. Will forward the nice words to my collegues, especially the designers. Regards Bruno

user avatar

Hello, when I see the ranking this casino currently on AskGamblers, it surprise me, because it's been several months since I signed with them through AskGamblers when they had a good ranking, they have a very large variety of Slots, they pay the winnings in time, I often play in this casino since I play in some other casinos that I have to earn more loyalty point because they give me loyalty bonuses regularly, but all I can say that there are ups and downs throughout life and not only in the casinos, but I can only blame my luck, I think everything is more than perfect at Thrills casino.

I also did some withdrawals and it was fast less than 24 hours, then I think this casino deserves a good ranking because the first thing, you get PAID when you win.

Personally I congratulate this casino and the people working in for their effort, and I encourage them to continue on their way and surely they will be ranked 1st. I give you 10/10 for all "deposits, pending period, withdrawals times..."

There is nothing bad I can say about this casino, just an observation, don't receive their offers and promotions regularly by email, it requires me that I logon every time to see if there is any active deposit bonus.

Hi Wonderful to hear your kind words about our operation. I can agree that our ranking on Askgamblers is not fair, but we do hope real and realistic players like yourself will see that we strive to give our players the best possible casino experience. Regards Bruno

user avatar

No answer on emails, deposited through POLI, had confirmation from POLI that the casino was credited but not paid into my account. Stay away from this casino. Worst casino experience.

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