Hi there, a couple of nights ago I opened a thrills account. I deposited 350. I won 3500 and asked to withdraw 3000 and leave 500 in to play with. I went on the next day to find my account closed with no communication. I contacted them on live chat and they said I had a self excluded account with superlenny. As far as I am concerned I purely have a time out with super Lenny and kaboo too not self exclusions. On other sites linked I have been able to withdraw winnings even if I have a timeout as it is not a self exclusion. Could you please advise me on this?
Beschwerde-Info
Hi there,
Could you provide me with your username so I can look further on this case from my end.
Regards
Bruno

Dear Thrills Casino,
Please keep in mind that player's login details could be found within the notification email sent from our complaints system.
However, to avoid losing time we have just sent these manually as a private message.
Hi
Our system shows that you chose to SE from Kaboo 02/08/2016 and 6 months going forward. Due to that you can not play at out sister brands Thrills and Superlenny. Since you still did we made sure to refund your deposits.
Regards
Bruno

Dear @Dancingqueen,
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
Thrills Casino Beschwerden
- 16 von 20 gelöst
- 1 Tag Durchschn. Antwortzeit
- 1 Woche Durchschn. Lebensdauer
- 450 USD Durchschn. Betrag
-
Gelöst
Thrills Casino - Website won't let me log in and request a withdrawal
$60
Gelöst
Thrills Casino - Website won't let me log in and request a withdrawal
I'd like to withdraw the $60 that I have in my thrills account however I am unable to access this as the website is suddenly forbidden, I've tried to ...
-
Ungelöst
Thrills Casino - Stalling investigation on a payment they sent to wrong bank account
$400
Ungelöst
Thrills Casino - Stalling investigation on a payment they sent to wrong bank account
Hi there, I have attached some screenshots for you, sorry if i wasted your time earlier After receiving a withdrawal 4th Jan no ...
-
Gelöst
Thrills Casino - Blocked account due to verification
€105
Gelöst
Thrills Casino - Blocked account due to verification
I opened an account at Thrills casino few days ago, made a few deposits, and after some time i won a little bit. i made a 105euro withdrawal and left ...
-
Gelöst
Thrills Casino - Requesting repeatedly a non-existing document
€20
Gelöst
Thrills Casino - Requesting repeatedly a non-existing document
I deposited to Thrills.com casino about 50 EUR and had a lot of fun while playing. I lost over a half of my deposits and tried to withdraw 20 EUR. The ...
Haben Sie Probleme mit Thrills Casino?