BC.Game Casino

Hello,

At the end of November 2025, I won a total of $42,060 while playing on Bc.game. When I requested a withdrawal, I was asked to complete KYC verification. I immediately submitted all the required documents and fully cooperated with the verification process.

Shortly after submitting the documents, my account was suddenly blocked. Since then, I have had no access to my account, the withdrawal was never processed, and I received no explanation for the suspension.

I have contacted the casino multiple times via email to ask:

what is happening with my account,

whether my KYC verification was approved,

and when I can expect my withdrawal.

Unfortunately, I have not received a response to any of my emails.

This situation is extremely concerning. I followed all the rules, completed KYC as requested, and then my account was blocked without any communication, while a significant and legitimate win remains unpaid.

I am attaching screenshots showing:

the balance on my BC.Game account,

my deposit to the BC.Game account,

and the last email I sent to their support team, which also remains unanswered.

I am requesting that BC.Game:

clearly explain why my account was blocked,

complete and finalize the KYC review,

and pay out my legitimate winnings.

I hope BC.Game will finally respond and resolve this matter properly.

I am a VIP 4 player (User ID: 100513239) and I am filing a complaint regarding my stuck balance of €212.42.

For over a month, I have been unable to withdraw my funds due to persistent technical errors on the BC.Game platform:

1: The SEPA withdrawal option is permanently showing "Under maintenance".

2: The internal "Swap" function (to convert EUR to Crypto) returns a "Network error", making it impossible to withdraw via crypto myself.

I have contacted Live Support multiple times but received only generic responses asking for patience.

On Saturday, January 10th, I sent a formal email complaint to the management ([email protected]), requesting a manual withdrawal via Litecoin (LTC) and setting a 24-hour deadline.

The deadline has passed, and I have received NO response and NO payment. The casino is ignoring my formal request.

I have attached screenshots of the error messages and the formal email I sent. I request BC.Game to manually process my withdrawal of €212.42 (converted to LTC) immediately to my provided address.

I am unable to access my BC.GAME account has been showing “temporarily unavailable” for over 2 months.

I contacted BC.GAME Account Recovery ([email protected]) starting from 10 November. I completed the full account verification form multiple times, including verified phone number, Google Authenticator 2FA, deposit transaction screenshots with TXID, device, and IP information.

Despite providing full ownership proof, I have not received any final resolution. Instead, I keep receiving automated verification forms or contradictory responses, including a permanent self-exclusion message that I never requested.

I can still change my password and receive OTP on my verified phone number, which confirms the account is mine and not self-excluded.

I am requesting AskGamblers’ assistance to help communicate with BC.GAME and clarify my account status or unlock my account if possible.

I have made a deposit of 3300 PKR in fiat,

The money got deducted from my side, but BC Game rejected my deposit.

I have created a ticket to resolve the issue, but no one from their team cares to even respond to the ticket.

I have provided all the proof they wanted, but no one is willing to tell me what's going on.

I tried their chat support as well, but they keep giving me robotic responses which don't clear up anything.

Subject: New Complaint – Account Restriction at BC.Game Casino

Hello AskGamblers Complaint Team,

My name is < name removed > and I would like to submit a new complaint regarding BC.Game Casino. This issue is different from my previous complaint which was rejected.

For the past 10 days, my account has been restricted without any clear explanation from the casino. I have contacted their support team but have not received a satisfactory response or timeline for resolution. This restriction prevents me from accessing my funds and using my account normally.

Details:

- Casino: BC.Game

- Username/Email: < sent to the casino >

- Date restriction started: [8/12/2025

- Attempts to resolve: Contacted BC.Game support multiple times, no clear answer received

- Issue: Account suspension without explanation or resolution

I kindly request AskGamblers to review this case and assist me in resolving the account restriction. Please let me know if you require any additional documents or screenshots to support my complaint.

Thank you

Hi good afternoon,

I have made a deposit through crypto in bc.game website through binance. I send the the crypto of usdt 254.71 through plasma network this address: 0x8ce77298bE57260Bb0FCD985af5F9dfc6F4b8cFb.

I have contacted the live chat and they had no good information because there is no order id in bc.game regarding crypto depsoits, I had to appeal in another old transcation but no response.

I tried contacting them though their email but no response. its been more than 15 hrs and I haven't received my deposit in my bc.game wallet.

Please help me out. Please find the attached payment screenshot and address screenshot and plasma network screenshot for your reference.

Thanks

I initiated a withdrawal of 400,000 PKR on September 22, 2025, but I still have not received it.

The reference number is F-1843977687930318619. Customer service provided me with their remittance records, but I strongly suspect that the transfer records are fake, as I have not received any funds.

I can provide my recent month’s transaction history or even my online banking account for your verification.

Now, BC customer service says that it is no longer possible to file a complaint.