Beschwerde #23 Zig Zag 777 Casino

All docs uploaded, almost 2 weeks no email reply and chat is unhelpful

Von Rachel S.

vor 7 Jahren

Hi, I joined and won some money on this casino playing slots. I made my deposit through my ecopayz account as it is the only E-wallet recommended for Canadian online casino playing.. I wanted to withdraw back to it since it was my deposit method, but a live chat rep said i could not and must use the options available - which are Mastercard -visa - - becasue im in canada, it will not allow withdrawals back to my card. The other option is Skrill which again will not work for Canadians. So my money is trapped. I have sent an email as the chat rep was not helpful by clearly copy and pasting the same message to me over and over as i said i needed help figuring this out. I received an email back miraculously asking for proof of my eco account document to be uploaded, so i did so the same day and replied to support saying it was done, how long would the process take? No reply for 10 day so far so, today i went back on live chat to explain this and i got the same copy past message about withdrawing and neglecting the email sent to me about sending in details. Feels like some kind of run around. Can you guys please help me out?

Unseriöses Casino Zig Zag 777 Casino

Grund Verzögerte Auszahlung

Betrag €805.6

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Dear @Sweetstf29,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Zig Zag 777 Casino

• Representative

vor 7 Jahren

Dear Sweetstf29,

The withdrawal in amount of 805.60 EUR has been processed today to your ecoPayz account. Please check your ecoPayz account and confirm funds receipt.

Thank you for playing at ZIgZag777.

Best Regards,
ZigZag777

Zig Zag 777 Casino

• Representative

vor 7 Jahren

Dear Sweetstf29,

The withdrawals to Ecopayz are temporarily unavailable, so Live Chat operators offered you the alternative payment methods to withdraw your winnings as soon as possible.

If the payment methods that we offered are not suitable for you, the only solution is to wait until the withdrawals to Ecopayz become available. We will keep you updated and will process your withdrawal to Ecopayz as soon as possible.

We appreciate your understanding in this matter and apologize for any inconvenience caused.

Best Regards,
ZigZag777

Sweetstf29

• Kanada

vor 7 Jahren

apologies, I did not know how to edit my post so i'm simply replying to update the information of the complaint.

Total owed: 805.6 EURO

I just received an e-mail from them today saying the exact same thing I mentioned in my complaint. "To please use a withdrawal method provided, make a new deposit with it, and withdraw through that method."

So basically they want me to deposit more money through my Mastercard as it is the only other deposit method i have along with Ecopayz which they dont accept withdrawals to. But as i explained to them, Even if i deposit through mastercard, they will not be able to pay me back to my mastercard as it is not allowed and will bounce back.

The answer to that i still do not have, i just continue to get the same reply of using the withdraw methods provided, i think im talking to a robot or something.

Zig Zag 777 Casino Beschwerde-Statistik

Gelöst 32 / 35

Durchschn. Betrag $999

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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