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Long time waiting for verification and €24,000 payment


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Von Martin H.
vor 7 Jahren

Hello i win big amount in this casino 24000 euro.Thy ask for documents to verify my account which i send and i also send prove of my address which thy dont even ask .

The verification taking so long and i dont receive any money yet.

When i use online chat i wait 20 minute for reply thy are so slow and thy cant give me any answer.

Also i win big and i can only withdraw 1000 day which is not normal than i will wait for my money for so long .

Please askgamblers help me to get my money this casino have good review and i hope thy can process my winning as soon is possible

Thank you

Unseriöses Casino Zet Casino

Diskussion

User name

Dear @pokec111,

AskGamblers Complaints Team have been informed on behalf of the Zet Casino management, that your account has been verified and some of your withdrawals have been processed. We are kindly asking you to clarify whether you are currently holding any other withdrawals or not?

In addition, we have also been informed that you have canceled withdrawals, and used your funds. Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? We would like to use this occasion and remind you that there is nothing we could do once the withdrawal/s have been reversed and the funds played off and lost.

Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thanks for your cooperation.

User name loyalty-level-2
Dear Zet casino NO this complaine yes is regarding the vertification that you broke your terms and it took me more than week to vertify my account thats why i ask my deposit money back
User name
Dear All,

This complaint was subject to the verification of the player account and his ability to make withdrawals. We have confirmed on the 12th of February that both these issues have been solved, the player was fully KYC-ed and he was able to do withdrawals. Any other request/complaint is not related to the actual complaint, which has been already solved.

Zet Casino Team
User name loyalty-level-2
Nothing thy dont even contact me
I deposited 6.500 euro and thy bridge thy terms and dont pay me nothing

Zet Casino Beschwerde-Statistik

Gelöst 70 / 70
Durchschn. Betrag $1,793
Durchschn. Dauer 7 Tage
Durchschn. Antwortzeit 2 Tage