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Withdrawal not processed as promised


user_avatar
Von Tolga K.
vor 4 Jahren
I asked to withdraw my balance after closing my account. They lied to me and did not finalized the withdrawal. They Owe me 5800€. Confirmed withdrawals for 1 december, 3 december, But havent received anything even after contacting support 20 Times... I think they try to scam me. Secondly my vip level is level 4 so they should pay out over 1000€ per transaction but they tell me im level 2 even tho i have proof im at least level 3!
Unseriöses Casino Zet Casino
Betrag €5800

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Full amount received. Thank you and goodbye.
User name
Dear Customer,

We are sorry to hear that you have experienced issues with receiving funds to your bank account.

However, please, note that it is common practice for a bank transfer transaction to be processed by the payment service provider within a certain period of time.

As mentioned before, all of your withdrawal requests were executed by our side already. Please, expect the funds to arrive at your bank account anytime soon.

In case you still might need any assistance, please, do not hesitate to contact us back.

Best regards,
ZetCasino.com
User name
Look, they told me same thing every day. The withdrawal has still not been processed !

The reason i know is because the money is sent from a Lithuanian bank account and it takes only seconds to arrive. (Im reffering to past processed withdrawals and my own Lithuanian bank account that i have with Revolut)

YOU WILL SEE that the next reply from ZET casino to this complaint will be : " sorry but we did the withdrawal on our end, we are not responsable for delays by our payment provider"

This is a joke!

Zet Casino Beschwerde-Statistik

Gelöst 70 / 70
Durchschn. Betrag $1,793
Durchschn. Dauer 7 Tage
Durchschn. Antwortzeit 2 Tage