Hello AskGamblers and Wir-Wetten teams.
I registered account 28 December 2022 in Wir-Wetten casino. Uploaded my passport and utility bill during registration process and my account was verified before I even made my deposit.
Made deposit 200 EUR using Skrill, received same amount 200 EUR bonus. My total balance was 400 EUR with wagering (playthrough) requirements about 10 000 EUR. I played slots and won 1600 EUR with a first spin. I continued to play slots and after about an hour my account has been blocked.
I received email
"Dear customer
We would like to inform you that your account has been closed due to an extended due diligence process. Please provide us with a proof of payment stating, that the Skrill account is also registered in your name.
Please note that your account remains closed until having received the proof.
Beste Grüsse
Ihr wirwetten.com Team"
I uploaded proof of payment. They asked another proof "proof where you have the balance on the Skrill account from?"
I have uploaded my Skrill account transaction history.
So casino has many many many other questions , I have answered all the questions and provided all proof that Wir-Wetten casino requested , I feel that this investigation process could take forever long and Wir-Wetten casino does not give any time limits.
Wir-Wetten casino communicated with me until 16 January 2023 and after this date Wir-Wetten casino ignores my emails (i wrote every day) and after six emails they answered "Once we have come to a decision in our investigation, you will be informed about the outcome.".
My casino balance approximately 1800 EUR is under bonus policy and it expires after 30(thirty) days on 27 or 28 January 2023 which is very soon.
Wir-Wetten Casino intentionally delays investigation and ignores emails.
I can provide my emails and Wir-Wetten replies if this is necessary.
AskGamblers complaint team please help me.
