Winz.io Casino - No option for withdraw

Dear Pekibar,

My apologies for the negative experience you had to face. Fast cashouts is the cornerstone of our brand, but problems still happen, sometimes due to human errors and / or technological issues.

I talked to the team and it seems you could finally withdraw the funds, please confirm. I understood that there was a technical issue and it is now fixed. If you understanding is different, please let me know and I will keep digging, so that we resolve the issue ASAP.

Best Regards,

Ronald

I gotten email that i must to deposit again via Skrill to available method will show me .I did that, deposit 20€ ,and request cashout of 425€ but first time cancelled even support said that i don't need to wagger.After waggering i lost 25€ and cashout 400.

Dear @pekibar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ah, very sorry about that, human factor as I mentioned before. I added a nice freespins bonus, feel free to use it and withdraw whatever you win

Best Regards,

Ronald

Thank you Ronald and askgamblers team.Now is all good.👍🙂

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.