Beschwerde #55
Viggoslots Casino
Withdrawal Unfortunately Could Not Be Processed AGAIN
vor 5 Jahren
Hello,
I am writing this in hopes to receive some assistance in the retrieval of money owed to me through Viggo Slots Casino.
I have been trying to withdraw my winnings of $4000.00 since the 21/12/2020
1. First withdrawal made on 21/12/2020, ViggoSlots requested documents for verification. I sent through documents and received confirmation that my account was verified. On the 24/12/2020 I receive an email saying "As non european restriction payment, unfortunately the transaction failed, we suggest to re-create the withdrawal using an alternative payment method." At this moment there was only one open to withdraw and it was via banktransfer
2. Second withdrawal made 25/12/2020, ViggoSlots cancelled this withdrawal and sent an email saying "Unfortunately it has been canceled Please, note that we are unable to process a bank transfer to the Commonwealth Bank, We suggest you to recreate a new withdrawal request, using an alternative iban or method" Only at this point did I learn they do not deal with the Commonwealth Bank
.
There were a couple different email trails between these points of withdrawals. 1 to identify which banks they do transfer to and another email trail of ViggoSlots telling me to use different payment methods and to make deposits because apparently only then I can withdraw from them.
3. Final Withdrawal 30/12/2020. At this point I know that they transfer to ANZ Bank, so we have used my partners ANZ details to do the withdrawal (after depositing $10 through the ANZ card as requested by ViggoSlots) ViggoSlots required card verification, I supplied the documents as requested. I received an email on the 31/12/2020 saying that my withdrawal had been approved, see image attached.
After doing everything requested by ViggoSlots and after constant cancelled withdrawals etc. Please see email regarding the response from ViggoSlots when I had emailed just to follow up on how long it would take to see the funds, where it was explained what days they classify their business working days. I finally believed at this point that it was all okay and as advised to wait the 1-5 working days to see the funds in the account. HOWEVER, this is not the case.
Today 08/01/2021 I receive the dreaded email that again my withdrawal has not been processed and to use ANOTHER withdrawal request through CoinsPaid. Keeping in mind that earlier email trails when I my withdrawals were being declined they kept just saying to use alternate deposit/withdrawal methods.
So this now leaves me back at the start but even more so confused and angry because I get to the point of receiving confirmation/approval of the withdrawal and then on what appears to be the final working day of the 1-5 working business days it is magically cancelled.
I would really appreciate if I could receive some assistance in this matter as whenever I try to speak to anyone on live support it just goes round and round in circles, even to the point where the operator at one stage completely ignored my questions or my issue and started offering free spins.
Any help would be highly appreciated, as we are at our wits end trying to withdraw our winnings at this point
I am writing this in hopes to receive some assistance in the retrieval of money owed to me through Viggo Slots Casino.
I have been trying to withdraw my winnings of $4000.00 since the 21/12/2020
1. First withdrawal made on 21/12/2020, ViggoSlots requested documents for verification. I sent through documents and received confirmation that my account was verified. On the 24/12/2020 I receive an email saying "As non european restriction payment, unfortunately the transaction failed, we suggest to re-create the withdrawal using an alternative payment method." At this moment there was only one open to withdraw and it was via banktransfer
2. Second withdrawal made 25/12/2020, ViggoSlots cancelled this withdrawal and sent an email saying "Unfortunately it has been canceled Please, note that we are unable to process a bank transfer to the Commonwealth Bank, We suggest you to recreate a new withdrawal request, using an alternative iban or method" Only at this point did I learn they do not deal with the Commonwealth Bank
.
There were a couple different email trails between these points of withdrawals. 1 to identify which banks they do transfer to and another email trail of ViggoSlots telling me to use different payment methods and to make deposits because apparently only then I can withdraw from them.
3. Final Withdrawal 30/12/2020. At this point I know that they transfer to ANZ Bank, so we have used my partners ANZ details to do the withdrawal (after depositing $10 through the ANZ card as requested by ViggoSlots) ViggoSlots required card verification, I supplied the documents as requested. I received an email on the 31/12/2020 saying that my withdrawal had been approved, see image attached.
After doing everything requested by ViggoSlots and after constant cancelled withdrawals etc. Please see email regarding the response from ViggoSlots when I had emailed just to follow up on how long it would take to see the funds, where it was explained what days they classify their business working days. I finally believed at this point that it was all okay and as advised to wait the 1-5 working days to see the funds in the account. HOWEVER, this is not the case.
Today 08/01/2021 I receive the dreaded email that again my withdrawal has not been processed and to use ANOTHER withdrawal request through CoinsPaid. Keeping in mind that earlier email trails when I my withdrawals were being declined they kept just saying to use alternate deposit/withdrawal methods.
So this now leaves me back at the start but even more so confused and angry because I get to the point of receiving confirmation/approval of the withdrawal and then on what appears to be the final working day of the 1-5 working business days it is magically cancelled.
I would really appreciate if I could receive some assistance in this matter as whenever I try to speak to anyone on live support it just goes round and round in circles, even to the point where the operator at one stage completely ignored my questions or my issue and started offering free spins.
Any help would be highly appreciated, as we are at our wits end trying to withdraw our winnings at this point
Hello ViggoSlots/Ask Gamblers,
Issue still not resolved.
Since the attempts to withdraw to bank account were unsuccessful, I have since been trying to withdraw through bitcoin.
I can confirm that 3/4 transactions have been processed and received within days of withdrawal request
2021-01-12 12:26:49 Withdrawal coinspaid_BTC $100.00 Processed
2021-01-15 13:41:40 Withdrawal coinspaid_BTC $100.00 Processed
2021-01-16 04:31:33 Withdrawal coinspaid_BTC $200.00 Processed
However, the following transaction has been sitting as processed for over a week now and I have received no correspondence towards this transaction.
2021-01-15 14:03:06 Withdrawal coinspaid_BTC $1900.00 Processed
I have emailed ViggoSlots in earlier days requested for the TXID since the transaction is meant to have been processed (unique transaction code for any bitcoin transaction). I still have not received the TXID because I truly believe this has not been processed.
So my complaint still remains open, as if this transaction is showing processed why have I not received anything to my wallet and no response from ViggoSlot via email support
Please see my image attached of transactions received, as you can see no amount regarding the $1900.00 has been received to date.
Issue still not resolved.
Since the attempts to withdraw to bank account were unsuccessful, I have since been trying to withdraw through bitcoin.
I can confirm that 3/4 transactions have been processed and received within days of withdrawal request
2021-01-12 12:26:49 Withdrawal coinspaid_BTC $100.00 Processed
2021-01-15 13:41:40 Withdrawal coinspaid_BTC $100.00 Processed
2021-01-16 04:31:33 Withdrawal coinspaid_BTC $200.00 Processed
However, the following transaction has been sitting as processed for over a week now and I have received no correspondence towards this transaction.
2021-01-15 14:03:06 Withdrawal coinspaid_BTC $1900.00 Processed
I have emailed ViggoSlots in earlier days requested for the TXID since the transaction is meant to have been processed (unique transaction code for any bitcoin transaction). I still have not received the TXID because I truly believe this has not been processed.
So my complaint still remains open, as if this transaction is showing processed why have I not received anything to my wallet and no response from ViggoSlot via email support
Please see my image attached of transactions received, as you can see no amount regarding the $1900.00 has been received to date.
Viggoslots Casino Beschwerde-Statistik
Gelöst
63 / 78
Durchschn. Betrag
$1,756
Durchschn. Dauer
8 Tage
Durchschn. Antwortzeit
2 Tage
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