Beschwerde #36
Viggoslots Casino
Withdrawal canceled with false reason of breaching terms
vor 5 Jahren
Hi askgamblers,
Below the context of my issue with Viggoslots Casino.
I received 50 free spins on "Sticky bandits slot" from where I made around 10 euros. Played more slots and table games and had 2 withdrawals of 1000 euro and 700 euro.
Later I received an email that my withdrawals were canceled and taken under T&C breach as follows:
3.7 All games have a maximum betting limit of €4/4$/40NOK per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that where completed during the bonus period.
Now the interesting fact is that they have this in their bonus terms about free spins:
2.1.1 There are no wagering requirement on winnings from the free spins.
Therefore all the winnings from the free spins were directly cash balance.
I also checked this before proceeding further and there was NO ACTIVE BONUS, so this condition that they flagged is not applying here.
What's ironic, even though this would've been a bonus I only had only one 4.8 euro bet and it was a loss.
They don't look like a shady casino that you should avoid, but with this situation I'm rethinking if I would recommend them to others.
Hope this is just a mistake or tech error, but would really like an answer and hopefully a positive one.
I've got emails, videos of withdrawals and and excel file with my bets.
I'm asking Viggoslots to be reasonable when rechecking this.
Thank you
Below the context of my issue with Viggoslots Casino.
I received 50 free spins on "Sticky bandits slot" from where I made around 10 euros. Played more slots and table games and had 2 withdrawals of 1000 euro and 700 euro.
Later I received an email that my withdrawals were canceled and taken under T&C breach as follows:
3.7 All games have a maximum betting limit of €4/4$/40NOK per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that where completed during the bonus period.
Now the interesting fact is that they have this in their bonus terms about free spins:
2.1.1 There are no wagering requirement on winnings from the free spins.
Therefore all the winnings from the free spins were directly cash balance.
I also checked this before proceeding further and there was NO ACTIVE BONUS, so this condition that they flagged is not applying here.
What's ironic, even though this would've been a bonus I only had only one 4.8 euro bet and it was a loss.
They don't look like a shady casino that you should avoid, but with this situation I'm rethinking if I would recommend them to others.
Hope this is just a mistake or tech error, but would really like an answer and hopefully a positive one.
I've got emails, videos of withdrawals and and excel file with my bets.
I'm asking Viggoslots to be reasonable when rechecking this.
Thank you
Hi AskGamblers,
As you can see below there was not mentioned that the free spins are from game of the month.
And on top of that when my winnings were suspended they did not specified anything about the 85 euro (see in the pic attached).
I will consider this resolved when the full 150 euro are added in my account. In current situation only 65 euro was added today.
Thank you,
Sergiu
As you can see below there was not mentioned that the free spins are from game of the month.
And on top of that when my winnings were suspended they did not specified anything about the 85 euro (see in the pic attached).
I will consider this resolved when the full 150 euro are added in my account. In current situation only 65 euro was added today.
Thank you,
Sergiu
Viggoslots Casino Beschwerde-Statistik
Gelöst
63 / 78
Durchschn. Betrag
$1,756
Durchschn. Dauer
8 Tage
Durchschn. Antwortzeit
2 Tage
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