Still waiting for my $5,000 payment to be processed

Hi my name is Louanne and I would like to get help in getting my money from viggoslots. I would like to firstly say that before I requested for withdrawal I have sent all relevant documents for verification and have received email confirmation that my account was successfully verified. I have attached file dated 15/05/2020.

On 15/05/2020 after I received confirmation that my account has been verified, I requested for withdrawal of $5000. I received email saying that my withdrawal request has been approved and wire transferred on the 16/05/2020 and it can take up to 4 days to reach my account. I was abit disappointed because I was hoping that it will take 48 hours if account has been successfully verified. (According to viggoslots guidelines) Regardless of waiting an extra 2 days to get my money I calmly accepted it. Then on the 21/05/2020 I received email saying that unfortunately they were unable to process payment with St.George Bank and to used another method. I was starting to get confused because I was sent confirmation that it was transferred on the 16/05/2020. So if it did not go through then why send me confirmation of the wire transfer. I tried to ask why it was unable to process and why was I sent confirmation that it was transferred and it can take up to 4days to be in my account, then after 4 days sent me an email saying it was unsuccessful. This just doesn’t really sit well with me but I still calmly communicated with them and explained that since they did not accept my Credit Card and Bank account to received my funds I do not have another account with a different bank. They then said that since I do not have another method they will allow the use of third party account. Just to be sure that I understand correctly I ask if the used of third party account means that I can use account that is not in my name and They said yes that is correct. The lists of banks that they accept are NAB,ANZ, Suncorp-Metway, Westpac, HSBC and Bendigo. I will also have to send Bank statements. After back and forth conversations with viggoslots I have used my partner’s bank account since his bank is on the accepted lists of viggoslots. I have given them my partner’s Westpac Bank account and Bank statements, in the bank statements it can show that my partners Bank account and my bank account have regular transactions with transferring funds from his account to my account and vice versa., it can show that the third party bank account I have chosen was not random.

After another back and forth conversations with viggoslots, they have sent an email saying that the third party account has been verified and I can now proceed with withdrawal (25/05/2020).

I requested for the $5000 Withdrawal to be wire transferred to the third party account and they have sent me another confirmation that they have approved the withdrawal and have processed it and will be in the account within 4 days (25/05/2020).

On the 28/05/2020 I received email saying that unfortunately the wire transfer to the third party account could not be processed and to use another alternative method.

By this time I was really starting to get so annoyed and frustrated because I believe that I did the right procedure and yet I am being treated so unfairly. Again I started questioning why it was Unable to be processed when I was sent confirmation that it was processed. I asked for explanation and to clarify why it’s happening when the third party bank I used is on the lists that was accepted. Customer support was not able to answer any of my questions and when I asked to speak to a supervisor or manager they simply responded “sorry no” I have also attached the screenshots of the conversations between viggoslots and I. I don’t know what else to do because I cannot get an answer from the customer support and the last email I received from viggoslots was the 29/05/2020 it just state that my question have been noted and someone will get back to me. I really feel that I have been treated so poorly and I would like to just get my money from them because it is not fair that when I deposit money into the viggoslots casino it is taken out of my account instantly with no problem

Whatsoever and now that I am trying to withdraw money they are making it difficult and with no valid reason. Please kindly help me get the money put in my account.

The last time they sent an email was monday, 1/06/20 just to say that they have received my request and the financial department will get back to me, it was the exact email that they sent me last friday, 29/05/20.

Kindly help me resolve this payment issue.

Louanne